Collector - Physician's Group Business Office - Phoebe Putney Health System

Description

JOB SUMMARY

• Ensures the collection of patient delinquent accounts are managed in a timely and tactful manner. Reviews all outstanding insurance and self-pay balances in their assigned work-files to determine the necessary action to take in order to have the claim fully processed and paid. Reviews the denials on a daily basis to ensure claims will be timely processed. Offers support of the PPG medical practices by identifying trends that cause errors, denials and decrease in reimbursement.

GENERAL REQUIREMENTS

• Adheres to the hospital and departmental attendance and punctuality guidelines
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization
• Performs other duties as required and completes all job functions as per departmental policies and procedures
• Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.

WORKING CONDITIONS

• Periods of high stress and fluctuating workloads may occur.
• May be scheduled as needed including overtime

Qualifications

EDUCATION REQUIREMENTS

• High School Diploma or GED (Required)

EXPERIENCE REQUIREMENTS

• 2 - 3 years collections (Required)
• 1 - 2 years healthcare collections (Required)

CERTIFICATIONS AND LICENSURES

• Preferred Certifications/Licensures: Certified Patient Account Representative (CPAR)

GENERAL SKILLS

• Organizational Skills
• Communication Skills
• Interpersonal Skills
• Customer Relations
• Analytical
• Follow Verbal Instructions
• Basic Computer Skills
• General Clerical Skills

PHYSICAL REQUIREMENTS

• Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors
• Have good manual dexterity

PHYSICAL DEMANDS

• Standing - Occasionally within shift (1-33%)
• Walking - Occasionally within shift (1-33%)
• Sitting - Continuously within shift (67-100%)
• Climbing - Occasionally within shift (1-33%)
• Bending/Stooping - Occasionally within shift (1-33%)
• Twist at waist - Occasionally within shift (1-33%)
• Pushing/Pulling - Occasionally within shift (1-33%)
• Reaching above shoulder - Occasionally within shift (1-33%)