Collector (Spanish Speaking) at Hired by Matrix

Pay Rate: 27.94-29.37 $/Hour

• Collect payments or offer payment solutions on past due accounts in an effort to reduce losses.
• Handling inbound and outbound call volume servicing Car/Van accounts.
• Discuss and make arrangements for qualifying customers when needed.
• Be a consultant to our customers while providing them with an exceptional customer experience.

• Collect delinquent payments from customers via phone pay, Quick Collect, and mail, while adhering to regulatory requirements.
• Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
• Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken.
• When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means (including, but not limited to the following actions):
  • Updating customer demographic information.
  • In depth location of customers via internet resources.
  • Appropriate usage/assignment of vendors (skip trace vendor, repo vendor).
• Present recommendations to management regarding the final resolution for un-collectible accounts.
• Offer feedback and recommendations on processes currently in place and training reference materials. 

• 2 years of collections experience preferred.
• 1 year of skip tracing experience is preferred.
• Skills:
  • Problem-solving skills
  • Collections
  • Customer Service Focused Driven
  • Self-Motivated
  • Team Player
  • Spanish Speaking