Command Center Operator - Joe's Auto Parks

Overview

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Joe’s Auto Parks is a privately-owned parking operations and management company with over 90 locations in downtown Los Angeles. Joe’s Auto Parks provides both self and valet parking services at many of its surface lots and garages. 

Read more about our company by visiting our website: https://joesautoparks.com/

Full Time Benefits:

• A Comprehensive Benefits Package with Company Training
• Paid Holidays, Vacation, & Sick Time
• Medical, Dental, Vision and 401(k) savings plan
• Professional Development
• Growth Opportunities 
• Pay rate $17.78/hr
• $400 Employee Referral Program

Part Time Benefits:

• Company Training
• Professional Development
• Growth Opportunities 
• Pay rate $17.78/hr
• $400 Employee Referral Program

Location:

• Command Center 808 S. Olive St. Los Angeles, CA 90014. Contact number: (213) 223-7041.

Shift:

• Swing shift, Wed - Sun, 5pm - 1am

Qualifications

• HS Diploma or equivalent required.
• Valid/Current Driver's License.
• Cashiering experience, 1-2 years or more prefered.
• Able to calculate and perform basic arithmetic functions in the application of revenue accounting and cash accounting.
• Must have excellent verbal communication skills and basic computer skills.
• Must be able to work in a team environment.
• Able to lift 50lbs or heavier.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Responsibilities

• Greet and be available to customer for customer service related issues.
• Possess positive customer service skills.
• Must be able to answer inquiries about all rates, services and promotions. 
• Utilize etiquette and professionalism during all customer interactions– phone or in person.
• Accurately process revenue transactions and receive payment by cash or credit card.
• Issue receipts, refunds, credits or change due to customers.
• Accurate data entry of valet claim ticket data.
• Salesmanship skills are required to sell memberships.
• Ability to prepare necessary accounting reports, cashier shift reports, gas reports, service reports (where applicable) and any other required reports or forms.
• Compliance with company rules, policies and standard operating procedures.
• Able to troubleshoot in a fast paced environment.

L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which that are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.