Commercial Analytics Manager (Remote/Hybrid) - Pyramid Global Hospitality Corporate Offices - Boston

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.  

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.  

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.  

Check out this video for more information on our great company!

                    Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com   In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies.  We are growing and opportunities abound!    What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.   There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.  

Our organization is seeking a highly motivated Manager of Commercial Analytics to advance our revenue management analytics capabilities.  You will be joining a dynamic team and playing a critical role in enabling our portfolio of properties with the decision-making information used by our revenue managers, field leaders, corporate executives, and property owners.  Timely, accurateinsights are our competitive advantage, and this role is pivotal to our success.    

The primary focus involves leveragingrevenue management analytics to improve hotel performance.  This includes (1) supporting the revenue management community and their use of our analytics solutions, (2) ensuringday-to-day data reliability and quality of data flows from the commercial systems, and (3) enablingthe development of new analytics to support the company’s aggressive growth plans.   

This leadership role involves operational execution, technical acumen, and strategic design.  You will join a team led by theDirector of Business Analytics and play a crucial part in advancing our data strategy and supporting the company's ever-expanding appetite for information.   

An ideal candidate takes ownership of driving success of the revenue management community and canidentifyopportunities and solve problems with the help of internal partners and critical-thinking skills.   

Essential Functions: 

The Commercial Analytics Manager responsibilities will include but not be limited to: 

Maintain Strong Relationshipswith the Revenue Management Community 

• Support the revenue management community and ensuretheir effective use of our analytics tools  

• Diagnose and work with the Data Engineering Team to resolvedata integrity issues  

• Provide ongoing training and education  

• Collaborate with the revenue management community to design and evolve our analytics solutions to better serve theirdynamic needs 

ChampionCommercial Systems  

• Leadthe connection of commercial systems for new properties entering the portfolio 

• Drivesystem integrations to new commercial systems 

• Maintain access control to our analytics tools 

• Liaise with the Brands and commercial system providers to understand their data catalog, ensure data availability, and follow their evolving capabilities so we can efficiently leverage their solutions 

• Other responsibilities as assigned 

• 3-7 years of experience in hotel revenue management  

• A Bachelors (or Masters) degree in hospitality managementor a related field 

• Active hands-on experience with various revenuemanagement systems–both front-end use and back-end setup and integration  

• Top-end communication and relationship management skills 

• Seamless ability to collaborate with functional and technical teams 

• Smart analytics: the ability to quickly spot trends, outliers, and anomalies 

• Reflex problem-solving skills 

• Confidence to work independently and to rally collaboration from various stakeholders 

• A drive tolearn about the latest technologies and methodologies 

• Proficiency in SQL, Azure tools, and PowerBI a plus 

• Character of respect, ownership, collaboration, and a learning/growth mindset 

This role involves a balance of driving operational excellence with advancing a strategy for directly enabling the success of our properties.  If you're a highly motivated individual with experience in revenue management, we want to hear from you!