Commercial Business Analyst: Strategic Accounts & Customer Experience - Shaw Industries Group, Inc.

This rolemanagesthe production ofinsights for the Strategic Sales team withincommercialsales division. Thisrolewillpartner withbusiness units including IT,SI,& Salesto create streamlined data and solutionsto support the Strategic Accounts teamas well asCXleadership.This position willengageas the subject matter expertprovidinganin-depthknowledge ofsales,accountsand toolsto advancecompanyobjectives. 

Responsibilities: 

• Partnerwith Vice Presidents of Strategic Accounts (VPSAs)globallytoexecuteaccountmanagementand compensation structure.   

• Capture and process metrics viamultiple systems (Salesforce, Tableau) 

• Partner with Marketing Services to provide KPI intelforaccuratecustomer facing reports 

• Connectwith Shaw Integrated Solutionsto obtain clear understanding of customer spend  

• Coach and support the Strategic Accounts team on the compensation process and best practices for Salesforce compliance and tracking  

• Ensure delivered products meet the business needs of the company 

• Partner and provide recommendations to inform strategy  

• Effectively communicate analysis andarticulate takeawaysto senior leadership 

• Extract meaningful insights and trends and providerecommendations to Strategic leadership which will improve business performance 

• Lead work with IT and key business units to identifyopportunities and inconsistencies in data and develop long term solutions for data capture and maintenance and serves as a subject matter expert 

• Build knowledge,researchandbuildanalyticalskillsthrough independent learning 

Qualifications:  

• 4- year degree in business administration or related experience

• MS Office with emphasis on Excel  

• Experience with CRM and data visualization tools such asTableau&Salesforce 

• Strong written and verbal presentation skills with an ability to communicate effectively with Senior Management  

• Demonstrated quantitative skills 

• Ability to interact collaboratively with internal customers and external vendors 

• Capable of supporting multiple projects, including the ability to coordinate and balance numeroustasks in a time-sensitive environment, under pressure and meeting deadlines 

Preferred Qualifications: 

• Self-motivated andpossessexcellent organizational skills.  

• Possess a confident presence to engage with the power to influence.  

• Independent worker; requiring minimal supervision. 

• Acute attention to detail 

• Intellectual curiosity and ability to ask questions, explore, and be creative when analyzing data and challenging scenarios 

Competencies: 

• Build Trusting Relationships 

• Build Customer Satisfaction 

• Deliver Compelling Communication 

• Execute Action Plan  

• Learn Continuously

Shaw benefits include: 

• Medical, dental, and vision insurance 

• Life insurance and disability coverage 

• Tuition reimbursement 

• Employee assistanceprogram 

• Health savings account 

• Paid Time Off 

• Parental Leave 

• 401K and Retirement Plans 

• Product discounts for employees 

• Adoption assistance 

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) 

 Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercialspacesand outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: AndersonTuftex,COREtec, Shaw Floors,Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf,Shawgrass, Southwest Greens, WatershedGeo  andmore.   

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than$6 billionin annual sales and 18,000 associates worldwide.