Commercial Field Technician - Omni Fiber LLC

Commercial Field Technician

Omni Fiber provides a variety of perks and benefits:

Compensation

• Competitive Pay
• 401(k) with Employer Matching Contribution up to 4%
• Professional Development Reimbursement and Advancement Opportunities.

Time off
• Company Paid Holidays (8 days)
• Floating Holidays (3 days)
• Paid Time Off (15 days)

Benefits
• Medical, Dental, and Vision
• Life Insurance and Short-Term Disability
• HSA enrollment option with Employer Contribution
• Monthly internet and cell phone allowances
• Mileage reimbursement
• Paid company training

About the position:
The Commercial Field Technician will be directly involved with operational support of
ethernet, and voice services delivered to Enterprise, SMB, and MDU locations.

What you will do:

• Install and verify configurations in customer-premise NID, routers, switches, and
  phones.
• Service validation testing including network stress and reachability for Internet,
  Ethernet, and Voice/VoIP services
• Diagnose, repair, replace faulty NID's, routers, switches, phones, cabling, and
  circuit components.
• Diagnose and repair carrier ethernet ELINE/ELAN/EVC services and provisioning
  issues across the carrier ethernet network.
• Troubleshoot and repair IP routing and connectivity issues.
• Diagnose and repair fiber and optical CWDM/DWDM last mile components, verify fiber operability using OTDR and light meters.
• Perform customer advocacy and own the customer's service issue. Drive resolution
  through partner organizations.
• Display empathy and maintain professionalism while handling difficult customer
  situations.
• Assist with maintaining and updating facility records.
• Physical ability to work in various environments such as attics, crawl spaces, and adverse weather.
• Operate company vehicle/equipment safely and professionally.
• Perform on-call rotation duties after regular business hours.
• Ability to communicate technical information to non-technical people.

Your experience:

• Associated Degree in Computer Science or information technologies is preferred. Or relevant work experience.
• 2 years of fiber optic testing experience preferred.
• Read and update inventory systems, network diagrams and all on site labeling.
• Experience using an OTDR, and light meter.
• Familiar with carrier ethernet saturation, frame-loss, and other quality testing protocols.
• Fiber optic troubleshooting experience.
• Experience with VoIP and customer alarm systems.
• Multi Dwelling Unit Experience, Enterprise customer experience.
• Able to use Microsoft suite of applications including word, excel, and power point.
• Skilled in basic telephony and computer equipment.
• Familiar with aerial drop/cable installation, mechanical terminations, and testing

Your preferred qualifications:

• Strong collaboration skills working cross functionally.
• Strong troubleshooting analytical skills to quicky isolate and resolve service
  impacting issues.
• Business fiber installation experience would be preferred.
• Fantastic customer service skills and professional attitude.
• Ability to remain calm under pressure.
• Project Management is preferred but not required.
• Possess and maintain a valid state driver's license and acceptable driving record.
• At times work in small, confined spaces or aloft (up to 28 ft.)
• Be available for overtime, emergency callouts and holiday work as needed for
  maintain customer business operations.
• Ability to identify wire and cable colors.
• Physical ability to work from a kneeling or standing position for long periods.
• Ability to read prints and assist with redlines/construction drawings.
• Ability to lift and move up to 80 lbs
• Weigh less than 285 lbs since this is required for ladder safety.

Desired Qualifications

• Knowledge or MEF standards (MEF-CECP / Ciena CE-A/CE-P certifications
  preferred)
• Cisco CCNA or CCNP certifications preferred.
• Fiber optic training certifications.