Commercial Insurance Customer Service Representative - Primary Location

• Join Reilly Insurance LLC, a well-established insurance agency located in Harrisburg, Pennsylvania, offering an oppportunity to be part of a Team focused on helping our Teammates grow personnally, financially and professionally. Our Team focuses on charitable and philanthropic groups on a monthly basis providing time and resources to help others. We value collaboration, innovation, and a customer-centric approach in all aspects of our operations, ensuring both employee and client satisfaction.
• Starting salary is based on experience with commission and bonus. Expected first year commission and bonus may exceed $10,000.
• Hybrid opportunity will be considered upon qualifications and performance.

Salary Range: $48000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Evenings Off

Casual Friday

Community Service Opportunities

Team Social Functions

Mon-Fri Schedule

Responsibilities

• Client Inquiries: Respond to client questions and requests regarding commercial insurance policies.
• Policy Changes: Process policy updates and modifications accurately and efficiently.
• Customer Service: Provide exceptional service to commercial clients, ensuring their needs are met promptly and professionally.
• Documentation: Maintain accurate records of client interactions and policy details for reference.
• Collaboration: Work closely with the sales team to ensure a seamless client experience and identify cross-selling opportunities.
• Continuous Improvement: Strive for ongoing professional development and stay informed about industry trends and regulations.

• Licensing: Active PA Property & Casualty License is mandatory
• Experience: Previous experience in customer service or a related field is beneficial.
• Interpersonal Skills: Excellent communication and interpersonal abilities.
• Customer-Focused: A strong commitment to providing exceptional service and building client relationships.
• Adaptability: Capable of working effectively in a hybrid remote work setting.
• Collaboration: Team player with a positive attitude, willing to collaborate with colleagues.
• Technology Proficiency: Familiarity with CRM systems and basic computer skills.