Commercial Lines Account Management Team Manager - The Misch Group

Commercial Lines Account Management Team Manager

Location: Grapevine, Texas
Salary: $115,000 - $140,000

Join a well-established independent insurance broker with a history spanning over 100 years. We are rooted in the heart of Texas, with a strong commitment to protecting businesses and individuals across a variety of industries, including commercial construction, oil gas, and rigging machinery. Our culture is built on respect, love, and acceptance, fostering a supportive and inclusive workplace. We offer employees valuable resources for growth, including executive coaching and a generous 401k plan. As we continue our tradition of excellence, we seek a driven individual to lead the Commercial Lines Account Management Team.

Why Join Our Team?

• Rich Company Culture: We treasure each employee and emphasize a supportive work environment.

• Continuous Development: Benefit from executive coaching and ongoing professional growth opportunities.

• Established Success: Decades of industry leadership in commercial construction, HVAC, and other sectors.

• Inclusive and Positive Workplace: We are committed to fostering a workplace where all employees feel valued and respected.

Position Overview

As the Commercial Lines Account Management Team Manager, you will oversee the service and management of a diverse portfolio of commercial lines accounts while leading a team of account managers. Your primary responsibility is to ensure outstanding client service, handling complex coverage and policy questions, and managing renewals with a consultative approach. You will collaborate closely with Producers, focusing on retention and risk management while enhancing the team’s performance and professional growth.

Key Responsibilities

• Lead, mentor, and support the Commercial Lines Account Management Team, fostering a culture of collaboration and excellence.

• Oversee end-to-end account management, including policy review, client consultations, renewals, and day-to-day service delivery.

• Adopt a holistic, consultative approach to client interactions, understanding each client's unique needs.

• Collaborate with underwriters and use rating portals to support the team in securing competitive coverage options.

• Guide team members in identifying, compiling, and managing renewal information, ensuring timely responses to client inquiries.

• Monitor and improve team performance, leveraging coaching opportunities for continuous development.

• Promote customer retention through proactive client relationship management and resolution of complex insurance matters.

Qualifications

• Experience: Minimum of 5 years in the insurance industry, including significant management of commercial accounts.

• Licensure: Property and Casualty license required; professional designations (CIC, CPCU, etc.) are highly desirable.

• Technical Expertise: Familiarity with insurance management systems (EPIC preferred) and risk management practices.

• Leadership Skills: Demonstrated ability to lead teams, communicate effectively, and resolve complex issues.

• Industry Knowledge: Strong understanding of the insurance brokerage business and relevant industries, such as commercial construction.

• Software Proficiency: Competence in Microsoft Office (Word, Excel, Outlook, Teams).

Compensation and Benefits

• Salary: $115,000 - $140,000 based on experience.

• Retirement Plan: 401k with a 5% employer contribution.

• Development Opportunities: Executive coaching and continuous professional development.

• Comprehensive Benefits Package: Including health insurance, paid time off, and additional perks.

We invite you to join our dynamic team and lead the way in delivering top-tier service and support to our valued clients. Apply today to help us continue our legacy of success.