Commercial Lines Account Manager - Al Bourdeau Insurance Agency

Join Al Bourdeau Insurance Agency, a leading insurance agency that is seeking a talented individual to join our team as a Commercial Lines Account Manager. We are located in Farmington Hills, Michigan.

As a Commercial Lines Account Manager, you will play a key role in our agency's success by supporting the Commercial Lines Agents to assist and nurture existing commercial clients and to assist Commercial Agents with existing and newly established commercial clients.

Salary Range: $30000.00 - $40000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Office Keurig Coffee

Office Potlucks

Employee Meet-Ups

Community Involvement

Community Volunteering

Responsibilities

Commercial clients of the Agency require assistance with claims, changes to their policies, updating of underwriting and rating information, policy audits, billing and payment support, premium financing, certificates of insurance, responding to underwriting demands, and being advised on important factors affecting coverage and cost, as examples. Generally, the account manager is asked to be the primary contact between the Agency and existing Client when possible, and to ensure that services are provided promptly and accurately.

Agents require assistance from the Commercial Lines Account Manager in areas such as renewal processing, preparation of renewal applications, renewal marketing, record keeping, policy changes requested by clients, retrieval of insurance documents from Agency and insurer systems. Generally, the account manager is asked to perform the activities that would otherwise occupy the time of an agent unnecessarily and to keep Agents informed about their accounts.

The Commercial Lines Account Manager will have substantial contact with client business owners and their support staff, and must demonstrate outstanding interpersonal skills. The account manager must enjoy the challenge of developing and maintaining a positive and productive working relationship with both clients and Agency staff, and must be capable of maintaining an upbeat and helpful attitude even when dealing with demanding or sensitive clients.

Most work done by the commercial account manager is highly technical and requires substantial skills with computer software used for rating, policy administration, word processing, spreadsheets, electronic mail, and so on.

At least 1 year prior experience in the property and casualty insurance industry

High school diploma

Extremely people-oriented

Very comfortable using modern web-based services

Proficient with recent versions of Microsoft Windows, Microsoft Word, and Microsoft Outlook

Proficient in typing

Good organizational and communication skills

Able to multi-task