Commercial Lines Account Manager - Farmington Hills
Farmington Hills, MI 48334
About the Job
Join Al Bourdeau Insurance Agency, a leading insurance agency that is seeking a talented individual to join our team as a Commercial Lines Account Manager. We are located in Farmington Hills, Michigan.
As a Commercial Lines Account Manager, you will play a key role in our agency's success by supporting the Commercial Lines Agents to assist and nurture existing commercial clients and to assist Commercial Agents with existing and newly established commercial clients.
Salary Range: $30000.00 - $40000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Office Keurig Coffee
Office Potlucks
Employee Meet-Ups
Community Involvement
Community Volunteering
Responsibilities
Commercial clients of the Agency require assistance with claims, changes to their policies, updating of underwriting and rating information, policy audits, billing and payment support, premium financing, certificates of insurance, responding to underwriting demands, and being advised on important factors affecting coverage and cost, as examples. Generally, the account manager is asked to be the primary contact between the Agency and existing Client when possible, and to ensure that services are provided promptly and accurately.
Agents require assistance from the Commercial Lines Account Manager in areas such as renewal processing, preparation of renewal applications, renewal marketing, record keeping, policy changes requested by clients, retrieval of insurance documents from Agency and insurer systems. Generally, the account manager is asked to perform the activities that would otherwise occupy the time of an agent unnecessarily and to keep Agents informed about their accounts.
The Commercial Lines Account Manager will have substantial contact with client business owners and their support staff, and must demonstrate outstanding interpersonal skills. The account manager must enjoy the challenge of developing and maintaining a positive and productive working relationship with both clients and Agency staff, and must be capable of maintaining an upbeat and helpful attitude even when dealing with demanding or sensitive clients.
Most work done by the commercial account manager is highly technical and requires substantial skills with computer software used for rating, policy administration, word processing, spreadsheets, electronic mail, and so on.
Requirements
At least 1 year prior experience in the property and casualty insurance industry
High school diploma
Extremely people-oriented
Very comfortable using modern web-based services
Proficient with recent versions of Microsoft Windows, Microsoft Word, and Microsoft Outlook
Proficient in typing
Good organizational and communication skills
Able to multi-task