Commercial Lines Account Manager (Hybrid or Remote) - Patriot Growth Insurance Services

About Newberry, A Division of Patriot Growth Insurance Services: Newberry Insurance was started in 1913 in South Windsor, Connecticut. Through the years we have evolved to form the Newberry Group - a team of five insurance agencies with over thirty dedicated staff members. Together we represent more insurance companies than any other agencies in the area, which allows us to offer our clients the coverage that they need, at the best rates available. After more than one hundred years in business, our goals remain the same - to conduct our business with integrity, to provide exceptional customer service, and to help our clients protect their assets by offering a full spectrum of insurance products. We represent more insurance companies than any other agency in the area so that we can provide our customers with the best rates and options for their coverage. From large national carriers to local mutual companies, we will find the right policy for you. We are a proud partner agency of Patriot Growth Insurance Services.

Position Overview: We are seeking a motivated and detail-oriented Commercial Lines Account Manager to join our team. As a key member of our insurance services department, you will be responsible for managing and servicing a book of commercial insurance clients. Your role will focus on maintaining strong client relationships, managing policy renewals, and ensuring timely resolution of client inquiries. This is an excellent opportunity for someone with a passion for commercial insurance, exceptional customer service skills, and a keen eye for detail.

Work Arrangement: This is a part-time position that can operate in a hybrid or remote setting. This position will support our office located in South Windsor, CT.

Professional Responsibilities:

• Markets client's accounts to negotiate and secure the most appropriate insurance coverage based upon clients’ needs for both new and renewal business.
• Oversees clients’ accounts by responding to inquiries, explaining coverages and premiums, informing of policy or billing changes, and facilitating the claims process between clients and the adjuster.
• Maintains great working relationships with multiple insurance carriers to obtain quotes, binders, endorsements, etc.
• Researches and resolves all moderate and complex customer service problems relating to coverage issues, billing discrepancies, etc. in a timely manner.
• Maintains accurate and up-to-date account and policy information in the Agency Management System, while maintaining a current suspense, reviewing insurance policies and endorsements for accuracy, reviewing contracts and special certificates of insurance requests for compliance and responding to the insured.
• Maintains industry knowledge of developing trends regarding carrier underwriting appetite and pricing changes.

Qualifications and Requirements:

• 3-5 years Commercial Lines Small Business Account Management experience.
• Active Connecticut Property & Casualty License.
• High-level of interpersonal skills with a client-service mind-set.
• Well organized and detail-oriented with excellent interpersonal and communication skills (both oral and written)
• Problem solving and analytical skills, with a solutions driven mindset.
• Proficient with use of Microsoft Office Suite and products
• A passion for being part of a team that drives our company to industry leadership
• Authorized to work in the U.S. without sponsorship

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2023 Inc. 5000 list of fastest-growing companies. With more than 2,000 employees operating in over 160 locations across 47 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Pay Range: $36.92 - $40.00 per hour depending on experience.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.