Commercial Lines Customer Service Representative - Gpac

Customer Service Representative

• Help create and maintain a warm, welcoming, and friendly environment for our customers and coworkers.
• Help foster an environment that encourages communication and teamwork.

Sales

• Assist customers with procuring appropriate coverages for their individual needs.
• Quote and propose policies.
• Issue new business.
• Process policy changes: Inform agent if applicable.
• Process payments.
• Educate customers about insurance, coverages, processes, and the insurance industry as a whole.
• Remarket customers when appropriate or requested.
• Provide support for all agents and members of the sales team.
• Take new business information when appropriate to avoid multiple phone calls to begin quoting. E.g.: No agent available

Administrative

• Manage Applied Epic responsibilities and follow ups.
• Maintain records for customer accounts. E.g.: documenting change requests, renewal information, professional recommendations given.
• Process Applied Epic reports.
• Assist the Customer Service Assistant with answering the phones.
• Direct phone calls to the appropriate party.
• Cover Customer Service Assistant and other Customer Service Reps duties as required. E.g.: Greeting customers, answering phones, tidying communal areas.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Required)

Experience:

• Office: 4 years (Required)
• Customer Service: 4 years (Required)
• Commercial Insurance: 3 years (Required)

License/Certification:

• Property and Casualty Insurance License (Required)

If you're ready to take your career to the next level and join a team that values excellence and innovation, we encourage you to apply today.

For additional information on this opportunity, please contact Colby Laughlin directly at 402.807.7046. Resumes may be confidentially sent to colby.laughlin@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.