Commercial Loan Assistant at Austin Telco Federal Credit Union

Austin Telco is looking for exceptional individuals for our Commercial Loan Assistant position with a passion to help build a better future for the communities we serve and for themselves as career-oriented people. These individuals need to have strong values, a willingness to set goals and achieve them, and a desire to build themselves up, as well as the community they call home.

Summary: This position is responsible for providing exceptional service to members by assisting with commercial loans to facilitate new loans and loan closings as well as utilizing knowledge of the various accounts and products offered by the credit union.

Compensation:

The salary range is from $43,000.- $55,000

Benefits includes medical, dental, vision, holiday pay, vacation and sick leave, 401(k), pension, tuition reimbursement, volunteer opportunities, business casual attire and more!

Location: 11149 Research Blvd., Austin, TX, 78759.

Schedule: Applicants for this position must be available to work in person Monday through Friday from 8:00 am to 4:30 pm

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary Duties and Responsibilities:

• Provides administrative support to the commercial lending department including receiving and creating new loan files, assisting in loan closing, and booking, preparing loan closing worksheets, and documents.
• Assists borrowers in filling out loan and/or credit applications and submitting new loan requests completing a loan document checklist.
• Set up and received new loan application files and ensure that the files contain documents with proper signatures, dates, and that a full complete loan package is received per the loan document checklist.
• Coordinates all aspects of loan closings, including correspondence with attorneys, appraisers, and other outside professionals to ensure that deadlines are maintained.
• Ordering and collecting necessary reports such as credit reports, flood certificates, environmental reports, title work, appraisals, and appraisal reviews.
• Prepare commercial loan documents for closing and review all loan documents prior to closing to ensure that they cover the correct collateral, terms, documentation of the loan approval.
• Facilitate and coordinate with Director of Commercial Lending and title companies with the pre-closing process and paperwork in a timely manner.
• Assembles and verifies accuracy of post-closing loan documentation by checking documents for proper vesting, legal descriptions, closing dates, and signatures.
• Perform post-closing new loan booking set up on computer.
• Prepares and mails past due letters and collection letters, and loan coupon statements.
• Provide customer support which includes responding to customer loan questions, issue resolution, mailing payment coupons, payment corrections, and various other customer requests as they arise. Explains and promotes products and services as appropriate based on individual member needs.
• Supports strong relationship building through on-going member contact, exceptional member service, and superior product knowledge. Answers telephone inquiries and written inquiries concerning loan processing, general loan related questions, and account information.
• Maintain new and existing loan files in accurate and organized manner.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Handles customer complaints and escalates issues to supervisor as needed.

Required Education and Work Experience:

• High school diploma or GED required.
• Minimum 2 years of related loan experience
• Exceptional customer service skills.
• Good problem-solving and decision-making skills.
• Strong organizational skills.
• Ability to communicate well with members including written, verbal, and non-verbal communication.

Preferred Qualifications:

• Bachelor's Degree preferred
• Prior commercial banking/credit union experience preferred.
• Experience with Jack Henry Episys/Symitar.

Good credit standing is also required and will be verified during the pre-employment stage. Once a contingent job offer is made, a criminal background check and drug screening will be completed.

Austin Telco Federal Credit Union is a member owned, non-profit financial cooperative that has been serving the Austin Community since 1941. We seek individuals who want to help build True Financial Futures for the communities we serve and for themselves as career-oriented people. We're looking to grow our teams with those who have strong values and a desire to build up themselves and the community they call home.

Austin Telco Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Compensation details: 43000-55000 Yearly Salary

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