Commercial Loan Servicing Specialist - Citizens Bank

Summary of Job Responsibilities:

Under general supervision, responsible for performing all duties associated with servicing the Bank's commercial and business banking loan portfolios. Provide superior customer service to the Bank's customers and lending personnel. Maintain a comprehensive knowledge of the loan products and state and federal regulations.

Essential Duties:

• Perform complex transactions on large commercial loan accounts including, but not limited to: Asset based lending accounts, letters of credit, participation transactions, and SBA.
• Process renewals, extensions, and modifications on the core loan servicing system for all products.
• Booking new commercial loans into the Bank's core system and file maintenance data entry.
• Records mortgages, assignments of leases and rents, and files UCC financial statements.
• Set up ticklers to track UCC financial statements, recorded mortgages and assignments of leases and rents, and final title policies.
• Process loan advances, pay downs, payoffs, and loan account maintenance.
• Provide written payoff quotes.
• Process partial collateral releases.
• Research and resolve servicing issues in support of lending officers and customers within scope of authority and expertise by any means including CCC transfers, phone, mail, CRM cases, and in person requests.
• Ensure compliance with state and federal regulations, Bank policy and department procedures.
• Assist in developing and updating procedures.
• Reviewing Commercial loan approvals to ensure and monitor the closed loan files meet the approval in all requirements, and that all necessary loan documentation is present, including but not limited to flood regulations.
• Inputs RREAL information into State of Indiana web site.
• Recognize when a loan is HMDA reportable, whether identified by the lender or not, and accurately process HMDA data on all such loans.
• Scanning, indexing, and uploading documents to imaging system.
• Assist with audit prep on any commercial loan requests.
• Process recorded mortgages, final title policies, and UCC financing statements.
• Meet deadlines with an appropriate sense of urgency.
• Identify and communicate servicing issues and trends.
• Maintain customer confidentiality and confidence while performing servicing functions and conversations.
• Responsible for ensuring that the Bank's internal and external customers receive an adequate level of service and ensures all questions or concerns have been addressed.
• Strictly adheres to Bank Secrecy Act requirements, applies organizational policies and procedures in all activities.
• Adheres to all regulatory laws and adheres to compliance policies and regulations.
• Completes assigned regulatory compliance training courses.
• Other duties as assigned.

Other Essential Job Duties:

1. Responsible for special projects and/or duties relating to departmental functions as assigned by the senior loan officer.
2. Works directly with the VP Commercial, Department in assuring the Bank is up to date with all changes. This may require policy or procedure changes.

Skills and Abilities Required:

1. Ability to work independently in a multi-tasking environment while meeting critical deadlines
2. Proven ability to solve complex issues, and complete assigned tasks with minimal supervision
3. Strong interpersonal communication with a focus on providing excellent customer service
4. Must have excellent organizational skills; be detail-oriented, accurate and self-motivated.
5. Must be able to work remotely at times and maintain normal levels of production with minimal supervision.

Minimum Level of Preparation and Training Normally Required by the Job:

1. Minimum of two years' experience in servicing loans or loan processing preferred
2. Knowledge of commercial loan documentation preferred
3. Strong knowledge of the various types of financial instruments specific to the repayment of debt preferred

Working Conditions:

1. Generally good. Some exposure to adverse conditions when making business development calls.
2. Exposed to potentially hazardous conditions (i.e. robbery/hostage). Receives detailed instructions concerning procedures to be followed during a robbery/hostage situation.