Commercial Operations Specialist US-based (f/m/d) - Cropster

About the role

As a Commercial Operations Specialist at Cropster, you will be responsible for optimizing operational processes that support the commercial team. You will play a key role in ensuring the efficiency of sales operations, managing data, and improving workflows that enhance overall business performance. By supporting the commercial team with data-driven insights and process improvements, you will help us continue to deliver value to our customers and drive growth.

What you'll do

• Process Optimization: Develop and implement improved workflows and procedures to enhance the efficiency and effectiveness of commercial operations.

• Sales Operations Support: Collaborate with the sales team to manage and streamline key operational functions, including sales pipelines, order processing, and contract management.

• Data Management and Reporting: Maintain accurate commercial data in our CRM system (Hubspot) and other tools. Generate reports and provide insights to help guide decision-making and strategy.

• Forecasting and Analysis: Support saes forecasting and monitor key performance metrics (KPIs) to ensure optimal resource allocation and business performance.

• Cross-functional Collaboration: Work with marketing, finance, and product teams to ensure that commercial operations are aligned with broader business goals and timelines.

• Contract Management and Compliance: Ensure all contracts and agreements are compliant with company policies and industry standards. Maintain up-to-date documentation for internal audits and external review.

• Continuous Improvement: Proactively identify areas for improvement within commercial operations and suggest new tools or methods to enhance overall efficiency.

• Customer Coordination: Assist in managing customer inquiries related to orders and contracts, ensuring a smooth and positive customer experience.

We are looking for someone with

• A Bachelor’s degree in Business, Operations, or a related field.

• 3-5 years of experience in commercial operations, sales operations, or business process management.

• Proficiency in CRM tools (HubSpot preferred) and data management platforms like Excel, Power BI, or similar.

• Strong organizational skills and attention to detail, with the ability to juggle multiple projects.

• A proactive, problem-solving attitude and the ability to work collaboratively across departments.

• Analytical mindset with experience in managing and interpreting data to drive insights and recommendations.

That said, we’d be particularly delighted to hire someone with

• Experience within the coffee industry or a B2B SaaS environment.

• Familiarity with process automation tools or software to streamline operations.

• Experience supporting sales teams with operational insights and contributing to strategic initiatives.

What you can expect

The salary range for this position is $ 67K to $ 74K gross/year and we look at factors like your experience and individual qualifications to determine our offer, which includes benefits like an educational and wellness budget, remote work possibilities, and working from home, flexible working hours, paid time for volunteer work, an endless stream of really great coffee, and much more. We also make our best possible offer upfront—no games.

Apply now

We look forward to receiving your application! If you have any questions, don't hesitate to contact our team at jobs@cropster.com.

About us

At Cropster, we are building market-leading Software as a Service (SaaS) solutions to empower businesses throughout the coffee supply chain. Thousands of customers all over the world from farm to cup use our software products to make better coffee. 
 
We thrive on high commitment and a strong culture of collaboration to achieve our revolutionary mission of a sustainable coffee supply chain. As a Certified B Corporation™, Cropster is committed to working towards being an even better company that benefits all people, communities, and the planet. If you want to have a significant impact and work with people who care, Cropster is the right place for you.