Commercial Printing Customer Service Representative - Potter's Printing

Potter's Printing is a leading provider of high-quality commercial printing services. We are dedicated to delivering exceptional products and outstanding customer experiences. We pride ourselves on our innovative solutions and commitment to excellence.

Position Overview: We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will have a passion for helping customers and a strong understanding of the printing industry. You will be the first point of contact for our clients, ensuring their needs are met and providing support throughout the printing process.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with order placements, changes, and cancellations.
• Provide information on product offerings, pricing, and services.
• Troubleshoot and resolve customer issues effectively, ensuring a high level of customer satisfaction.
• Collaborate with the production to ensure seamless communication and order fulfillment.
• Maintain accurate customer records and document interactions in the CRM system.
• Stay updated on product knowledge and industry trends to provide informed assistance.
• Assist in generating quotes and processing orders according to company procedures.

Qualifications:

• High school diploma or equivalent; further education is a plus.
• Previous experience in customer service, in the printing industry.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• A team player with a positive attitude and strong interpersonal skills.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.