Commercial Process/Reporting Analyst - TD Williamson

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Key Responsibilities
Primary duties may include, but are not limited to:

• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.
• Improve training and operational procedures within a business to increase efficiency and productivity.
• Work directly with users to understand the individual needs of the business.
• Monitoring process performance post-implementation and resolving any issues that arise.
• Developing and executing test plans to ensure that systems and processes are functioning as intended.
• Providing training and support to users on new or updated systems and processes
• Conducting thorough business process analysis to identify areas for improvement and optimization.
• Provides consulting services to internal business groups on process improvement projects designed to improve business results.
• Facilitating communication between business units and IT teams to ensure mutual understanding and project alignment.
• Tests information technology applications and systems; writes departmental documentation; develops and writes training documentation and trains departmental and customers.
• Resolves problems in the analysis, testing, documentation, and implementation of a system.
• Manage moderate-to-complex operational systems including providing guidance, managing scope, setting priorities, establishing timelines, making modifications, coordinating work, and providing feedback, and applying thorough knowledge of moderate-to complex business and process analysis functions.
• Regularly examine data exception reports to locate and resolve mistakes throughout
• Create business reports that provide insight into key data points
• Communicate the results of data analysis in written and verbal form to managers and business leaders
• Support various departments in reaching their goals through analysis
• Develop reports to identify changes in financial and business trends

Experience

• Bachelor's degree in business, computer science, or relevant field.
• A minimum of 3 years' experience as a business systems analyst.
• Proficient in Microsoft Office with emphasis on Excel Reporting
• Proficient in Salesforce.com
• Salesforce.com Reporting and advanced reporting a plus
• Project management experience a plus.
• Experience writing process documentation

Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills.
• Identify the need for and work to implement change throughout the organization utilizing process improvement methodologies such as Six Sigma, Lean, Agile, Scrum, Constraints Management, or others.
• Ability to communicate to the business and drive understanding of systems and processes
• Highly analytical mindset.
• Ability to be highly productive and organized independently.
• Ability to work in a collaborative environment.