Commercial Quality Assurance Manager - TD Bank
Mount Laurel, NJ
About the Job
Work Location:
United States of America
Hours:
40
Pay Details:
$86,840 - $139,360 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Governance & Control
Job Description:
The Commercial Quality Assurance Manager manages, develops, coaches and motivates a team of Quality Assurance Analysts to ensure overall service and/or department quality standards are met.
The Commercial Quality Assurance Manager will manages a team of lending experts who conducts reviews of loan accuracy to identify and correct errors, pre-close and post-booking, which will minimize margin compression issues and reduce customer irritants related to customer outreach and rework due to booking errors. This team will perform a necessary control function that strengthens our risk profile and ensure the accuracy of regulatory reporting.
This is a Remote Opportunity
_Schedule_
Monday-Friday 8:00am to 5:00pm Eastern Standard Time
Depth & Scope:
+ Ensures day-to-day quality assurance of department and/or Employees
+ Manages, develops, coaches and motivates employees to achieve quality assurance goals
+ Monitors assigned team activities to ensure service and/or productivity standards are met
+ Ensures compliance to policies and procedures
+ Ensures performance and strategic plans are executed properly
+ Enforces adherence to budget
+ Acts as a backup to Sr. QA Manager as needed
+ Provide sleadership and direction to enhance and improve processes and practices within the department
+ Leads and applies the performance management process, supporting employees in their personal and performance development
+ Maintains strong relationships with partners and peers by sharing best practices, knowledge and leveraging experience
+ Ensures ongoing training and development of staff and assist with training and development efforts
+ Provides mentoring and coaching to assigned Employees
+ Participates in the selection, placement and training of new team members
+ Enhances reward and recognition programs
+ Participates in meetings and coaching sessions
+ Works with other department leaders to perform trend analysis, information gathering, performance feedback and other related activities
Experience:
+ Bachelors degree or progressive work experience in addition to experience below
+ 5-7 years related experience required
+ Commercial Loan Experience Preferred
+ Proven Customer service orientation
+ Strong leadership and conflict resolution skills
+ Proven to be detail oriented with strong organizational and multi-tasking skills
+ Advanced computer skills
+ Excellent written and verbal communication with strong presentation/facilitation skills
+ Proven ability to perform in a fast paced environment
Customer Accountabilities:
+ Understands and supports the Banks Customer Service Strategy
+ Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
+ Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
+ Leads, coaches and models quality service delivery at every interaction
+ Supports the ongoing improvement of the partner/Customer experience
Employee/Team Accountabilities:
+ Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
+ Supports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team
+ Builds capability support / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
+ Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
+ Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience
+ Lead's, coaches and develops a highly effective team by ensuring on-going training and performance and development management
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
United States of America
Hours:
40
Pay Details:
$86,840 - $139,360 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Governance & Control
Job Description:
The Commercial Quality Assurance Manager manages, develops, coaches and motivates a team of Quality Assurance Analysts to ensure overall service and/or department quality standards are met.
The Commercial Quality Assurance Manager will manages a team of lending experts who conducts reviews of loan accuracy to identify and correct errors, pre-close and post-booking, which will minimize margin compression issues and reduce customer irritants related to customer outreach and rework due to booking errors. This team will perform a necessary control function that strengthens our risk profile and ensure the accuracy of regulatory reporting.
This is a Remote Opportunity
_Schedule_
Monday-Friday 8:00am to 5:00pm Eastern Standard Time
Depth & Scope:
+ Ensures day-to-day quality assurance of department and/or Employees
+ Manages, develops, coaches and motivates employees to achieve quality assurance goals
+ Monitors assigned team activities to ensure service and/or productivity standards are met
+ Ensures compliance to policies and procedures
+ Ensures performance and strategic plans are executed properly
+ Enforces adherence to budget
+ Acts as a backup to Sr. QA Manager as needed
+ Provide sleadership and direction to enhance and improve processes and practices within the department
+ Leads and applies the performance management process, supporting employees in their personal and performance development
+ Maintains strong relationships with partners and peers by sharing best practices, knowledge and leveraging experience
+ Ensures ongoing training and development of staff and assist with training and development efforts
+ Provides mentoring and coaching to assigned Employees
+ Participates in the selection, placement and training of new team members
+ Enhances reward and recognition programs
+ Participates in meetings and coaching sessions
+ Works with other department leaders to perform trend analysis, information gathering, performance feedback and other related activities
Experience:
+ Bachelors degree or progressive work experience in addition to experience below
+ 5-7 years related experience required
+ Commercial Loan Experience Preferred
+ Proven Customer service orientation
+ Strong leadership and conflict resolution skills
+ Proven to be detail oriented with strong organizational and multi-tasking skills
+ Advanced computer skills
+ Excellent written and verbal communication with strong presentation/facilitation skills
+ Proven ability to perform in a fast paced environment
Customer Accountabilities:
+ Understands and supports the Banks Customer Service Strategy
+ Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
+ Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
+ Leads, coaches and models quality service delivery at every interaction
+ Supports the ongoing improvement of the partner/Customer experience
Employee/Team Accountabilities:
+ Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
+ Supports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team
+ Builds capability support / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
+ Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
+ Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience
+ Lead's, coaches and develops a highly effective team by ensuring on-going training and performance and development management
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Source : TD Bank
