Commercial & Residential Service Manager - Dream Live Prosper Communities

Commercial & Residential Service Manager

Are you passionate about delivering outstanding service and ensuring the seamless operation of commercial, residential, and vacation properties? Join our team as a Commercial & Residential Service Manager, where you'll be essential in providing exceptional service to tenants, residents, guests, vendors, and team members.

In this role, you'll manage projects from start to finish by sourcing vendors, overseeing contracts, staying within budget, and meeting deadlines. Building strong contractor relationships and communicating effectively are key, as you'll collaborate with Property Management to achieve our financial and strategic goals.

At DLP Capital, we focus on impactful real estate development, lending, and wealth preservation. We've been recognized on multiple Best Places to Work lists and have consistently ranked on the Inc. 5000 list of fastest-growing companies for ten years.

About this Opportunity:

• Location: 405 Golfway W Drive, Suite 300, St Augustine, FL 32095
• Compensation: $65,000-$70,000 annually with bonus opportunity 
• Position Type: Full-time
• Schedule:  M-F with rotating on-call weekends. Flexibility available

What we are looking for in a  Commercial & Residential Service Manager:

• Ability to perform physical tasks such as walking the grounds and apartments, ascending stairs, lifting 60 lbs., climbing ladders over 10 feet, and other general physical activities like bending, kneeling, and pushing.
• Excellent knowledge of maintenance aspects in an apartment community, building sciences, and ability to meet service assessment standards of a Regional Service Manager
• Availability for after-hours emergencies
• HVAC certification is a plus
• 4-6 years of experience in maintenance, construction, and repair for residential communities and/or commercial assets
• Experience with Appfolio is a plus
• Background in managing preventative maintenance or capital improvement projects

What you will do as a  commercial & Residential Service Manager:

• Travel/Schedule: Must have a reliable vehicle and tools for daily tasks. Participate in the on-call rotation for weekends and holidays.
• Personnel Management: Oversee direct reports, providing training on software and maintenance needs.
• Hospitality/WOW: Build strong relationships with tenants, residents, and team members. Ensure quality and excellence, delivering a WOW experience by completing all service requests and asset upkeep.
• Project Estimates: Develop scopes, troubleshoot issues, obtain 3 bids per project, and ensure vendor compliance with insurance and requirements.
• Inspection Logs: Create and maintain inspection logs for all properties, ensuring timely completion of required inspections (elevators, fire panels, sprinkler systems, etc.).
• Tools & Equipment: Safely use and store tools, following protocols, and maintain clean workspaces and inventory control.
• Preventative Maintenance: Oversee mechanical systems, schedule preventive maintenance, and ensure systems remain in good repair.
• Solution-Oriented: Identify problems and propose solutions to ensure assets represent DLP positively. Collaborate with team members and recommend process improvements.
• Meetings: Lead weekly meetings with Service Techs and General Manager to plan and review projects, address issues, and track progress.
• Work Order Management: Manage work orders, monitor progress, and ensure completion within 48 hours with clear communication to tenants/residents.
• Asset Inspections: Oversee cleanliness and maintenance of common areas, conduct move-out inspections, and document using AppFolio.

What Motivates Us:

Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it's for our residents, investors, or business partners.

Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.

Growth: We've been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for eleven consecutive years.

Who We Are:

What We Do: We finance the building of Thriving Communities.

Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG): To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America's 100 largest private companies.

Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

Core Values:

Driven for Greatness: Pursuing knowledge and growth both personally and professionally.

Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.

Grit: Demonstrating endurance and commitment to achieve long-term goals.

Community: Elevating the greater good and cultivating thriving relationships.

Authenticity: Being true to ourselves and others, fostering growth through open dialogue.

Prepared to Win: Applying discipline and consistent effort to achieve our goals.

Kingdom Impact: Sharing God's love through our work and service.

Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.

Stewardship: Committing to those who trust us with their capital, communities, and careers.

Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits and Perks:

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.