Commercial Roofing Service Superintendent - Progressive Roofing

A commercial roofing service superintendent is responsible for leading multiple service foremen to perform work safely and productively per specifications and to the standards of the company and customer.

• To provide leadership to foremen - fostering safety, teamwork and discipline resulting in efficient and professional roof system installation
• To provide consistently high-quality service and results
• To represent the company in a professional manner in all dealings with customers, personnel, and the public
• To effectively manage all aspects of service field work to meet company and project goals

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

• Supervise foreman to lead safe and efficient roof system installations

o Oversee field staff, assisting foremen with crew leadership

o Visit job sites daily

o Conduct or participate in daily safety audits

o Train field staff in safety, work skills, and efficiency

o Provide ongoing feedback to foremen regarding job performance

o Resolve complains and grievances; assist with discipline when necessary

o Discuss opportunities for professional development

o Conduct annual performance reviews

o Recommend raises and promotions

• Ensure Production and quality goals

o Maintain understanding of contract information for jobs

o Track labor hours and production against stated goals

o Schedule materials, equipment, and deliveries, paying special attention to using inventoried materials

o Monitor material usage, minimize waste, anticipate shortages, and order materials as needed

o Monitor quality of installations

• Deliver Excellent Customer Service

o Engage with customers to answer questions and provide explanations

o Schedule daily or weekly contact with customers to review progress

o Discuss any outstanding issues with customers and other parties

o Meet with customers to verify satisfaction with work and billing; deliver warranties

o Respond to request for service and assistance

o Manage difficult or emotional customers

• Manage and coordinate job details between the field and office

o Review plans and sites, delegate crews, and do all pre-job planning including but not limited to assist safety in creating site-specific safety plans and work plan efficiencies

o Ensure crews have information and instructions necessary to complete jobs

o Submit reports and paperwork and otherwise coordinate communication between office and job sites

o Investigate incidents, near misses, accidents, and thefts, and provide relevant documents, photos, and assessments to the office

o Deliver all documentation to the office in a timely manner

o Review final paperwork to ensure change orders are reflected and billed

o Participate in final inspections

o Prepare digital work orders for invoicing and close-out

• Exhibit exemplary leadership with all company personnel

o Participate in regular review meetings with sales team and management

o Demonstrate commitment to professional development

o Demonstrate willingness to be a team player

o Offer assistance and expertise to others

o Exhibit confidence in self and others

o Inspire and motivate others to perform well

o Motivate others to fulfill the company’s mission and vision

o Make self-available to crews, staff, and customers

o Develop subordinates’ skills and encourage growth

o Support everyone’s efforts to succeed

o Appropriately delegate work assignments

o Make timely decisions

o Set expectations and monitor delegated activities

o Coordinate projects

o Organize or schedule other people and their tasks

o Balance team and individual responsibilities

o Give and welcome feedback

o Ability to build morale and group commitments to goals and objectives

o Put success of team above own interests

o Share expertise with others

o Work well in group problem solving situations

• Safety and compliance regulation

o Observe safety and security procedures

o Report and/or corrects potentially unsafe conditions

• Use equipment and materials properly and effectively

SUPERVISORY RESPONSIBILITIES: Manage multiple crews of individuals that consist of foremen, roofers, and helpers/laborers, as well as any duties associated with maintaining business to the company standards, which includes but is not limited to safety, quality, productivity, cost reduction, attendance monitoring, and development of individuals.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• High School Diploma or GED plus five (5) years in a commercial roofing environment.
• Considerable knowledge of various commercial roofing systems, materials, and installation methods.
• Safety Training: OSHA 30-Hour Card
• Good knowledge of state and local building codes including Uniform Building Code, and electrical and plumbing codes.
• Experience: determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects; directing large-scale commercial roofing projects; interpreting roofing plans, specifications and standards; determining roofing product acceptability and developing warranties; developing and monitoring construction and contract documents.
• Ability to read, analyze, and interpret, in English, and comprehend drawings and specifications, documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate, ratio

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

HEALTH AND SAFETY RESPONSIBILITIES

Adhere to all safety rules and procedures. Bring unsafe acts and conditions to the attention of the manager. Correct hazards and unsafe conditions. Train other associates in safe work practices. Investigate accidents, near-accidents, and potential hazards. Actively participates in housekeeping activities and in the safety and health program.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. (See Physical Demand Checklist)

• Work environment involves exposure to potentially dangerous materials and situation that require following extensive safety precautions and may include the use of personal protective equipment.
• Ability to frequently lift and carry between 15 and 50 pounds.
• Ability to twist, reach, bend, stoop, and squat occasionally.
• Also be able to be on your feet, to load trailers and the movement to and from the trailer and the staging area of our equipment and material.
• Must be able to tilt material or equipment, stack material as needed, and roll on hand truck to a designated area and place on floor, ground, or in trailer without harm to themselves or material or equipment.
• Must be able to lift material and equipment above a person’s head to stack.
• Must be physically able to mount and dismount our lifts, trucks, or tractors numerous times throughout the day.
• This includes but is not limited to dismounting and remounting continuously to stack, mark, label and make ready to carry with the lift or hand trucks.
• Ability to push or pull up to 150 pounds, such as a loaded wheel barrel.
• Ability to work on and climb ladders up to 40 feet tall or scaffolding.
• Ability to keep or regain body balance or stay upright when in an unstable position.
• Ability to work in a working environment that is loud and noisy.
• Ability to work in an environment with fumes, dust, dirt, smoke, gases, grease and oils, and solvents.
• Ability to be aware of surrounding area due to working at high levels and with hot products.
• Manual dexterity to complete projects in a craftsman fashion.
• Knowledge of and ability to follow safety practices and procedures used in working on ladders and roofs.
• Ability to work outside in all weather conditions year-round with exposure to excessive heat and cold.
• Must be physically able to mount and dismount ladders from tucks or storage above a person’s head.

Employment Classification: Full Time Salaried Exempt

Duties and responsibilities may be changed at any time at the discretion of management, formally or informally, either verbally or in writing.

All employees are at-will employees.

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