Commercial Sales Consultant - Service Experts

Commercial Sales Consultant

Reports To: Sales Manager, Commercial Manager, or General Manager

Status: Full-time, Regular position

Category: Sales

Location Name: Engineering Excellence

Location Address: Valley View, OH

Starting Salary: $85,000+ base salary (dependent on experience) plus commission

­­­­­­­­­­­­­­­Join the team of experts and realize your true potential!

Why You Should Join the Engineering Excellence Team:

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us, and become an EXPERT!

Position Summary:

The Commercial Sales Consultant is an outside sales position responsible for developing commercial sales and services to increase revenue, through customer presentations and lead generation.  Builds long-term relationships with commercial customers in order to grow the customer base and retain customers. The sales consultant should be highly ambitious, results oriented, and self-motivated.

Key Responsibilities:

• Generates commercial replacement, retrofit, and service-contract sales through various customer prospecting techniques such as cold calling, customer referrals, personal networking, and customer contact.
• Demonstrates professionalism, diplomacy, and tact to uphold company’s community reputation. Represents the company professionally, honestly, and ethically in all business matters and concerns
• Consults with commercial customer on HVAC and indoor-air quality needs, delivers sales presentation utilizing company-established sales process, and closes sale to provide the customer with the best solution for the customer’s budget. Suggest additional and/or alternative products or service to meet customer needs.
• Utilizes relevant systems and information, prepares the proposal for the commercial customer. Explains technical information to the customer in an easy-to-understand language.
• Utilizes Service Experts’ marketing data & tools to maximize sales effectiveness.
• Prepares and/or completes all required documentation and obtains customer’s signature.
• Actively manages and maintains relationships with strategic commercial customers and supports the ongoing relationships with these customers.
• Works with internal staff to ensure that work is scheduled and completed according to company standards and the customer’s satisfaction.
• Updates company systems following defined processes and procedures in order to process paperwork and information for new accounts and maintain records of results from all sales visits.
• Meets or exceeds set Key Performance Indicators including:
  • Revenue Growth
  • Close Rate
  • Lead Generation
  • Service Agreement sales
• Effectively communicates with customer to resolve concerns, issues, or complaints in order to assure total customer satisfaction.

Desired Skills and Qualifications:

• Bachelor’s degree or equivalent experience.
• Proven sales experience with emphasis on business-to business selling, “cold-calling” and generating sales from personal networking and lead generation.
• Knowledge of commercial service sales concepts, practices, and procedures.
• Excellent communication skills and strong relationship-management and coaching skills.
• Ability to build long-term relationships with customers.
• Ability to work cooperatively with technical, administrative, and support staff.
• Solid skills working with Microsoft Office, contact management software, and databases
• Good organizational skills and ability to manage multiple priorities simultaneously
• Self-starter with a desire to learn and to grow the business.
• Demonstrated commitment to the delivery of customer-focused service.
• Must be able to work independently and exercise judgment and discretion within authorized limits.
• Basic knowledge of the fundamentals of the operational functionality of commercial heating, air conditioning, and ventilation equipment as well as related accessories is preferred.
• Understanding of basic business accounting to understand job costing, profit margin, and cost of sales.
• Ability to stand, to walk, and to climb stairs and ladders to access HVAC equipment which is often on a rooftop of the commercial building. Ability to read product data and to take measurements.
• Valid driver’s license with acceptable driving record.

What We Offer You, as an Engineering Excellence Employee:

Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World-class Training opportunities, through our Experts University
• Career Development opportunities