Commercial Security Service/Install Technician at TEKsystems

Job Title: Commercial Service Technician

Job Description: 

We are seeking a skilled Commercial Service Technician to join our expanding team in Maryland. This role involves servicing a variety of security equipment and systems, ensuring high customer satisfaction and efficient problem-solving.

Key Responsibilities:

• Service and troubleshoot security equipment including Access Control, Hardwire and Wireless CCTV cameras, low voltage cables, locks, motion sensors, and more.
• Communicate effectively with Security Management, End Customers, Project Management Teams, and Technical Support teams.
• Provide excellent customer service and resolve hardware issues efficiently.
• Manage a weekly service call schedule, typically handling an average of 4 tickets per day.
• Utilize a company vehicle for service calls.

Required Skills and Experience:

• Minimum of 5 years of experience in the commercial security field.
• Proficiency in troubleshooting and problem-solving security systems such as Alarm.com, DMP, DSC, Qolsys, Bosch, Honeywell, Concord, and Vista.
• Experience with motion sensors, door locks, glass break detectors, smoke detectors, and carbon monoxide detectors.
• Strong communication skills and the ability to work independently or in small teams.
• Knowledge of low voltage cable installation and working in both new construction and occupied commercial buildings.

Preferred Skills:

• Experience with fire alarm systems (Silent Knight, Potter AFC).
• Customer service orientation and technical service experience.
• Familiarity with SLA and ticketing systems.

Additional Qualifications:

• Strong fire experience is a huge plus.
• Ability to manage work schedules efficiently and provide customer support.

Employee Value Proposition (EVP):

• Contractor Benefits: Weekly pay from TEKsystems, PTO, Holiday, Benefit options, Company van, Gas card, Expense card.
• Full-Time Employee Benefits: PTO, Holiday, Benefits, Company Vehicle, Continuing education and certification training for career advancement, Leadership opportunities.

Work Environment:

• Fast-paced environment dealing with outages and customer issues.
• Must be calm under pressure and comfortable working alone or in small teams.

Business Drivers/Customer Impact:  We are expanding its commercial security team and building a new division. Maintaining high customer satisfaction is crucial for business growth and competitiveness.

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

▪  Medical, dental & vision 

▪  Critical Illness, Accident, and Hospital 

▪  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

▪  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

▪  Short and long-term disability 

▪  Health Spending Account (HSA) 

▪  Transportation benefits 

▪  Employee Assistance Program  Time Off/Leave (PTO, Vacation or Sick Leave

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.