Commercial Support Specialist II - C&F Bank

Overview

Job Summary:

The Commercial Loan Assistant provides support to the Commercial Relationship Manager(s) (RM) and their large portfolio(s.) Key responsibilities are managing loans from set-up to post-closing and responding to customer service requests.  The Loan Assistant is also responsible for a variety of administrative activities assisting all members of the Commercial Lending team.

Responsibilities

Essential duties and Responsibilities  - 

Responsible for timely and accurate production of all types of commercial and business loans, including but not limited to large complex credits, builder lines, A&D, commercial construction and participations.  This Commercial Loan Assistant would be assigned to a very active RM with a large portfolio of commercial construction, A&D and builder line credits.

• Manage the workflow process to ensure loans move through the pipeline efficiently, by assisting the RM with loan requests, submissions and processing
• Process payments for both purchased and sold participation loans, as well as draws if applicable
• Acts as liaison between customers, RM, Loan Processing and outside vendors (settlement agents, insurance companies, etc.) as needed, for ongoing loan matters. Must also be able to maintain effective relationships with these individuals on an ongoing basis
• Works efficiently to clear loan exceptions on all closed loans, assisting the RM with maturities, past due loans, evidence of insurance and financial tracking, as well as tracking of A&D and builder line collateral, and certificates of satisfaction
• Acquires fluent knowledge of the Bank’s processing systems for both Business Lending and Commercial Lending
• Process line of credit, commercial construction, builder line and A&D draw requests in accordance with the Bank’s approved policy and procedures
• Obtain and review all supporting documentation for loans prior to closing, including but not limited to:

• Answers phone calls and assists loan officers, other bank employees, and customers with various issues
• Strives to fill in for other members of the team, when necessary, by attempting to find answers to the clients’ questions by coordinating with the RM(s) and Processor(s)
• Fulfills all necessary training
• Runs reports as needed
• Performs Notary acts as required
• Special projects/duties as assigned

Qualifications

Knowledge:

See table below for minimum years of required loan processing and documentation experience in business or commercial banking environment.

Experience Required

3 - 5 years

A demonstrated understanding of lending principles and the loan cycle is preferred.

Skills:              

Demonstrated organizational skills and detail-orientation is required.  Excellent interpersonal and communication skills are required. Demonstrated PC skills are required; a level of proficiency with Microsoft Office (Word, PowerPoint, Excel, and Outlook) and navigating the internet is necessary to be successful in this role. Experience with typical office equipment is necessary.

Abilities:          

Read and understand a variety of reports, spreadsheets, and forms; effectively communicate information clearly through all media channels; interact effectively with clients and Bank employees at all levels; handle several tasks simultaneously and to work under time limits.

Education:          

High School diploma or equivalent is required. AIB or college courses strongly preferred. An associate or bachelor’s degree is desired.

Travel required as needed to our Operations Center located in Toano, VA.

Physical demands:  

Employee may experience the following physical demands for extended periods of time: view computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking; occasional lifting, carrying, pushing or pulling up to 20 pounds.

Work Environment: 

Work is performed in an operational office environment.

Note:

This job description contains the essential functions, duties, and responsibilities of the position in accordance with the Americans with Disabilities Act (ADA).  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. C&F Bank reserves the right to make future revisions to this job description and the inherent responsibilities of the position based on the needs of the organization.

Equal Employment Opportunity Statement -- C&F is committed to providing equal employment opportunity to all qualified persons and reaffirms in policy and practice that it shall not discriminate against applicants or employees because of race, color, religion, gender, age (over 40), disability, genetic information, veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans, and Vietnam era veterans), national origin, or any other consideration protected by applicable federal, state, or local law. This applies to all areas of employment, including promotion, transfer, layoff, termination, compensation, benefits, recruitment advertising, recruitment, and selection for training.