Commission Inquiry Specialist - Intelisys

SUMMARY:

The Commissions Inquiry Specialist is responsible for the research and resolution of Commission Inquiries. Demonstration of a basic knowledge of all supplier processes. Communication with both Partners & Suppliers in regards to inquiry status and resolution with guidance from the Commission Inquiry Coordinator.

ESSENTIAL FUNCTIONS: Includes the following:

• Receives commission inquiries from Partners via different forms of communication (email, phone, web inquiry, etc) and logs them into the issue-tracking database for tracking actions necessary to resolve issue
• Performs all necessary research to resolve each commission inquiry. This includes checking current & previous supplier commission reports, various internal databases, supplier portals, contacting the Supplier involved. Coordination with Senior Commission Resolution Specialist for further research
• Communicates with Senior Commission Inquiry Specialist, Partners and Suppliers throughout the research cycle until the issue is resolved
• Proficiency in working in fast-paced , complex, dynamic, multi-cultural business environment
• Excellent organizational and time management skills in a fast paced environment
• Attends job related training, as well as, seminars that would enhance job performance
• Performs other assigned tasks as required
• Back-up to Senior Commission Inquiry Specialist

Supervisory Responsibilities: None

Key Working Relationships: Partners, Suppliers, Internal Colleagues, Sr. Commission Inquiry Specialist, and Commission Inquiry Coordinator.

EDUCATION / EXPERIENCE & OTHER PREFERRED QUALIFICATIONS:

The preferred qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.

• Customer service experience a plus
• Positive attitude regardless of situation
• Email and Office etiquette a must
• Quick leaner of Microsoft Office Applications and any ERM Software
• Excellent communication skills
• Office experience a plus
• Telecommunications experience a plus
• Ability to work within a cooperative team environment as well as the ability to work independently

Compensation:

Compensation Range: $50,000-$55,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F