Communication Cell Operator - Peraton
San Antonio, TX
About the Job
Responsibilities
Peraton is seeking a Communication Cell Operator. The Communication Cell Operator will provide advanced technical advice and guidance on installation, adaptation, configuration or enhancement of company technical products and programs.
What you will be doing (but not limited too):
- Responsible for the daily Communications Cell operations and alignment of GNOC communications to provide information to our key enterprise leaders and stakeholders.
- Actively engage in the implementation of the Continual Service Improvement Plan for the Global Network Operations Branch (GNOB).
- Monitor GNOC Ops Cell group box and answering Watch Officer (CIO) hotline
- Manage GNOB POC Database for Enterprise Service Owners and Stakeholders
- Provide customer support for ServiceNow (MHSSHD) usage issues
- Confirm Master Incident and/or Problem record assignment for major issues
- Support active documentation of ongoing service interruptions working closely with MIM team to document missing details needed on service interruptions.
- Participate on MIM Bridge Calls and provide support for executive level information requests.
- Review the Scheduled Outage Notifications (SCN) to determine if maintenance is causing reported outage issues.
- Review documentation, notifications, and reporting of active service interruptions
- Provide active updates to inbound leadership requests for information
- Create EXSUM/AARs as requested
- Facilitate the communications process for all major service interruptions ensuring comprehensive and proactive communications strategies to appropriately inform leadership.
- Promote and educate DHA IT resolution teams both internal and external of the Major Incident Management Process and tool steps related to outage reporting.
Qualifications
Required Qualifications:
- 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years in lieu of degree
- Ablity to obtain Public Trust
- Must be U.S Citizen
- Familiar with Service Desk support methodology.
- Must be able to work in a fast pace & stressful environment.
- Be able to work on shifts (or on call) as necessary to support the 24x7 GNOC mission
- Have or able to obtain a successful ADP II Public Trust or Secret Investigation adjudication
- Experience developing various data analytics and operational performance reports.
- Experience creating and delivering executive summary and after action reports.
- Experience training various groups at various levels of the organization.
- Experience in developing quality measures and approaches to enhance service quality.
- Excellent interpersonal skills and the ability to interface with internal and external customers, vendors and management.
- Excellent verbal and written skills
- Proven experience with ServiceNow ITSM
- Proven knowledge of ITILv4 practices
- Proven problem coordination and root cause determination skills
- Have or able to obtain requisite IAM lv1, DoD 8570 certifications within 6 months of hire
Preferred Qualifications:
- ITIL 4 Foundations Certification (Preferred)
Benefits:
At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
