Communications Dispatcher - AMR

POSITION: REDCOM Dispatch Associate, Full-Time
LOCATION: Santa Rosa, CA (Sonoma County)

POSITION SUMMARY:
We're hiring a Communications Dispatcher that will be under the supervision of the REDCOM Communications Supervisor.  The Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to emergency fire personnel and both emergency and non-emergency ALS and BLS ambulances utilizing Dispatch (CAD) system.

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
• Dispatches and maintains radio communications with, BLS, ALS units, and Fire Department resources.
• Demonstrate the ability to stay calm is a stressful environment.
• Be able to work overnight, day shifts, mandatory overtime shifts and holidays to accommodate the needs of a 24/7 911 dispatch center.
• Monitors and documents response times of units.
• Fulfill OES, CAL FIRE, and USFS work orders for out of county Strike Teams and Task Forces.
• Update National Fire Resource Center / FEMA Form 209’s online and manually.
• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.
• Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
• Monitors system performance and communicates system demands to field employees.
• Assists in the collection of data for record keeping purposes.
• Responsible for Adhering to all company policies and procedures.
• Periodically ride a shift on an ALS ambulance, QRV, fire engine, paramedic engine, or ladder truck.

MINIMUM REQUIREMENTS:
• High School Diploma or Equivalent (GED) required -18 years of age 
• Must have a minimum of at least six months of prior work experience with phone and customer service duties and with at least two years of progressive experience within a high-profile EMS or Fire Dispatch system preferred.
• CAD and data entry experience with typing speed of at least 40 wpm required.
• Current certificate holder of CPR for Healthcare Provider, ICS 100, ICS 200, ICS-300, NA/EMD, and NA/EFD preferred.
• Needs knowledge of County’s geography
• Must have effective oral and written communications skills, and effective interpersonal skills.
• Color Vision: Must have the ability to distinguish and identify different colors.
• Experience as an EMT, Paramedic, or Firefighter preferred.
• Experience with Intergraph Public Safety CAD system or ModuCom Radio consoles preferred.

Why Choose GMR?Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we serve. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off: benefits page

Salary Range: $35.42 - $36.40 DOE (This rate applies to 12-hour shifts and average 42 hours per week)