Communications Operator - Wildflower Farms

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies, and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms. description here. 

Join our team as a Communications Operator and become one of the authors of our story. The Communications Operator is a critical member of the guest services team, attending to outside calls, as well as calls and messages from the rooms regarding guest requests for services. You will use your knowledge of automated phone systems to send, receive and route calls, set up and handle voicemail and enable multi-party telephone conversations.

Core Responsibilities

• Answer telephone calls and provide a well-mannered reply to all telephone callers in a professional manner. 
• Manage all incoming and outgoing calls at the front desk of the hotel.
• Provide thorough and accurate information about various hotel services, amenities and/or features that Wildflower Farms provides. 
• Accept wakeup call service requests from guests and provide timely wakeup call service to in- house guests.
• Take notes and messages via the telephone and properly delivering them to the appropriate guests.
• Properly and professionally handle any guest issues and, if needed, seek help from fellow team members or managers.
• Record of all guest services needs and issues and ensure that guests receive assistance from the appropriate team member or manager.
• Stay familiar with different hotel services, experiences offered, terminologies and glossaries. provide proper information about functions of different amenities, departments or staff.
• Carefully handle all telephone equipment and maintain proper telephone handling procedure set by Wildflower Farms.
• Become familiar with and keep a record of all departments extension numbers, department head’s telephone numbers and, if possible, their private numbers so that in times of emergency they can be reached swiftly.
• Keep the working area clean and make sure all equipment is functioning properly.
• Establish and maintain good professional relationships with other departments such as Housekeeping, In-Room Dining, Engineering, Sales, Culinary.

Pay Rate: $20/hour
 

• Previous experience managing a Communications system; luxury hotel experience desired.
• Ability to anticipate guests’ needs, change goals and direction quickly and to multitask.
• Working knowledge of communications management systems.
• Computer literate and good knowledge of Google document management.
• Superb organization and communication skills.
• Reliability, diligence, dedication and attention to detail.
• Self-motivated and enthusiastic, able to lead the housekeeping team by example.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.