Communications Operator, UofL Hospital, Second Shift - UofL Health

Overview

We are Hiring at UofL Hospital, Telecommunications

Location: 530 South Jackson Street, Louisville, KY 40202

Shift Options: Full-time, Second Shift

About UofL Health 

UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital.

Affiliated with the University of Louisville School of Medicine, UofL Health is committed to providing patients with access to the most advanced care available. This includes clinical trials, collaboration on research and the development of new technologies to both save and improve lives.

With more than 13,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. For more information on UofL Health, go to www.uoflhealth.org.

Responsibilities

Job Responsibilities

• Must demonstrate working knowledge of the PBX system and equipment.
• Understanding of all Switchview-Attendant Pro functions; Computer efficient; Experience in Microsoft Word and Excel; Types 25 wpm;
• Understands functions of GroupWise email system, SMS for patient information and Simplex computer system for fire alarms;
• Operates computerized equipment; Answers and routes calls in a polite, but efficient manner;
• Represents the University of Louisville Hospital to its external and internal customers in a positive and professional manner;
• Excellent organizational, written, verbal and customer service skills;
• Must place patient care in the highest regard and be courteous at all times;
• Must be detail oriented and accurate; Responsible with confidential information;
• Understanding of Medical Terminology; Ability to use good judgement in solving departmental issues;
• Ability to operate TDD hearing impaired phone and Cyraphone for language translation;
• Responds to emergency alarms; Must be alert and able to distinguish all alarms, rings and sounds for all equipment in area;
• Must have adequate hearing, vocal enuciation, articulation skills and hand/eye coordination;
• Ability to function with critical tasks requiring a great deal of concentration and high levels of stress; Beeps physicians and other medical staff;
• Conducts overhead pages for reasons critical to patient care; Maintains and updates on-call schedules on a daily basis.
• Demonstrates commitment to the hospitals philosophy, goals and objectives.

Qualifications

Required Qualifications

• High school diploma or GED/ equivalent (required)

Preferred Qualifications

• Six months switchboard/customer service experience. Must have computer experience & type 25wpm. Bilingual a plus.

Benefits & Perks

Competitive Pay & Benefits Options

Paid Vacation, Sick days, and Holidays

Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner

401K with Employer Match

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