Communications Representative - MPV New Jersey MD Services, P.C
Westwood, NJ 07675
About the Job
Minimum Education:
· High School Diploma or GED equivalent, Associates preferred
· Higher education may be substituted for experience
Minimum Work Experience:
· 2 years or more experience in a Hospital or inbound medical customer service/call center setting
· Bilingual in Spanish helpful
Required Licenses/Certifications:
N/A
Required Skills, Knowledge, and Abilities
· Excellent communication skills
· Proficient with Outlook and working with dual monitors
· Strong attention to detail
· Familiarity with medical terminology
· Familiarity with EMR systems
· Type at least 40-50 wpm
· Able to work under high pressure situations
· Flexible with working hours including Saturdays and overtime
· Ability to communicate effectively, concisely and clearly on the telephone
· Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change
Essential Functions:
· Interacts with Patients and other parties to answer telephone inquiries, make appointments, troubleshoot problems, provide information and evaluate patient needs over the telephone.
· Provide exceptional customer service to all callers and inquiries.
· Respond to incoming phone requests from patients, provider offices and hospitals with courteous and accurate information.
· Utilize EMR to schedule, change or cancel appointments, register patients and accurately document all patient requests and information.
· Utilize Outlook, Skype, texting systems and phone system to coordinate with other staff members to resolve patient issues.
· Always use strong customer service skills to ensure patient and provider satisfaction.
· Document patient needs and concerns in the EMR system with accuracy for safety and security.
· Be professional at all times with patients, team members and all Management staff.
· Act as a liaison with patients, general practitioners, health care professionals, and patient's family members in a compassionate and kind manner.
· Direct calls to the appropriate offices and parties.
· Work recalls, waitlists and review Provider schedules daily for open availability of appointments.
· Reply to answering service messages and portal inquiries.
· Adhere to departmental metrics for answering, moving and average talk time per call.
· Ability to handle confidential and sensitive information for HIPAA compliance.
· All other office responsibilities as assigned by their supervisor or Physician as deemed necessary.
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