Community Associate - CO, Denver - Denver Place - Regus Management Group, LLC
Denver, CO
About the Job
Community Associate
Address:
999 18th Street
Suite 3000
80202 Denver
Colorado
The world of work is changing...short commutes, flexibility, and
convenience are the minimum standards employees want when it comes to how they
want to work!
At IWG, we are leading the way. We've built the world's largest
workspace network so that our customers can work from wherever, and
however, they want... in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while
expanding our network. You'll be able to enjoy a great work life balance and
competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you'll work closely with new and existing
customers across a myriad of industries, working to create and maintain your
own community within your center, where you will help take care of all the
administrative and support needs for your customers...so that your customers
can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is
ready and check there's nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi
code. Another wants to know if his important package has arrived. A woman
needs directions to her meeting room... and can you help her set up the
projector and show her where to find a great cup of coffee. You're off to
help her get set-up, as soon as you connect the incoming call to another
customer. You may sure that all of the services are properly charged, so
that invoices are accurate.
It's time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other
customer requests, remembering to email the customer from earlier to let him
know his package is waiting for him in his mailbox. And that's lunch.
A new wave of customers arrive throughout the afternoon. You help a customer
with printing and another with their invoice. A customer in a team room say
it's too hot in their office, no problem you are on it and open a ticket
in our service portal.
You've earned yourself another quick coffee break, relax and enjoy a few
minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the
organization of next week's networking event in your center. You plan and
write the e-invites to customers, then create, print and put-up posters on
the noticeboards around the center. To your excitement, the Community
Manager is coming around the corner with a prospect (someone interested in
joining the IWG community), you share a few details about what makes this
space so amazing for your customers and encourage them to join the network
soon so they can participate in next week's networking event - then you head
back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting
room 3 to start wrapping up. You direct them to the nice restaurant you know
around the corner, so they can grab a bite and continue their discussion.
You ensure everything's nice and tidy, it's time to head home.
About you
We're looking for someone who knows how to manage multiple tasks while
providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional
relationships and empathize with people's needs (Ideally 1+ years of
customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least
18 years old
What we offer
On top of a competitive total compensation package, you'll enjoy:
Work life balance (no standard nights/weeke ds)
Generous paid time off plans (sick and vacation)
11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full-time team members (and
some plan options for part-timers as well)
A quarterly bonus plan program, plus an hourly rate of $19.00
A bright and inspiring work environment
Training and development opportunities aligned with great career path
opportunities
A professional workplace community (business casual attire required)
Documents
Notice of Affirmative Action Policy Statement - USA.pdf
Physical Requirements for Regus Field Operations.pdf
USA Community Associate job description 4.docx
"Regus is an equal opportunity employer. In accordance with applicable
law, we prohibit discrimination
or harassment in employment based on your actual or perceived: ancestry,
age, color, disability (physical and
mental, including HIV and AIDS, genetic information, gender (including
gender identity or expression), marital status,
medical condition, genetic characteristics, cancer or a record or history
of cancer, military or veteran status,
national origin (includes language use restrictions), race, religion
(includes religious dress and grooming practices,
sex (includes pregnancy, childbirth, breastfeeding and/or related
medical conditions), sexual orientation or any other consideration protected
by federal, state or local law. Our commitment to equal opportunity
employment applies to all
persons involved in our operations and prohibits unlawful discrimination by
any Team Member, including supervisors and co-workers.
Address:
999 18th Street
Suite 3000
80202 Denver
Colorado
The world of work is changing...short commutes, flexibility, and
convenience are the minimum standards employees want when it comes to how they
want to work!
At IWG, we are leading the way. We've built the world's largest
workspace network so that our customers can work from wherever, and
however, they want... in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while
expanding our network. You'll be able to enjoy a great work life balance and
competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you'll work closely with new and existing
customers across a myriad of industries, working to create and maintain your
own community within your center, where you will help take care of all the
administrative and support needs for your customers...so that your customers
can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is
ready and check there's nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi
code. Another wants to know if his important package has arrived. A woman
needs directions to her meeting room... and can you help her set up the
projector and show her where to find a great cup of coffee. You're off to
help her get set-up, as soon as you connect the incoming call to another
customer. You may sure that all of the services are properly charged, so
that invoices are accurate.
It's time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other
customer requests, remembering to email the customer from earlier to let him
know his package is waiting for him in his mailbox. And that's lunch.
A new wave of customers arrive throughout the afternoon. You help a customer
with printing and another with their invoice. A customer in a team room say
it's too hot in their office, no problem you are on it and open a ticket
in our service portal.
You've earned yourself another quick coffee break, relax and enjoy a few
minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the
organization of next week's networking event in your center. You plan and
write the e-invites to customers, then create, print and put-up posters on
the noticeboards around the center. To your excitement, the Community
Manager is coming around the corner with a prospect (someone interested in
joining the IWG community), you share a few details about what makes this
space so amazing for your customers and encourage them to join the network
soon so they can participate in next week's networking event - then you head
back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting
room 3 to start wrapping up. You direct them to the nice restaurant you know
around the corner, so they can grab a bite and continue their discussion.
You ensure everything's nice and tidy, it's time to head home.
About you
We're looking for someone who knows how to manage multiple tasks while
providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional
relationships and empathize with people's needs (Ideally 1+ years of
customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least
18 years old
What we offer
On top of a competitive total compensation package, you'll enjoy:
Work life balance (no standard nights/weeke ds)
Generous paid time off plans (sick and vacation)
11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full-time team members (and
some plan options for part-timers as well)
A quarterly bonus plan program, plus an hourly rate of $19.00
A bright and inspiring work environment
Training and development opportunities aligned with great career path
opportunities
A professional workplace community (business casual attire required)
Documents
Notice of Affirmative Action Policy Statement - USA.pdf
Physical Requirements for Regus Field Operations.pdf
USA Community Associate job description 4.docx
"Regus is an equal opportunity employer. In accordance with applicable
law, we prohibit discrimination
or harassment in employment based on your actual or perceived: ancestry,
age, color, disability (physical and
mental, including HIV and AIDS, genetic information, gender (including
gender identity or expression), marital status,
medical condition, genetic characteristics, cancer or a record or history
of cancer, military or veteran status,
national origin (includes language use restrictions), race, religion
(includes religious dress and grooming practices,
sex (includes pregnancy, childbirth, breastfeeding and/or related
medical conditions), sexual orientation or any other consideration protected
by federal, state or local law. Our commitment to equal opportunity
employment applies to all
persons involved in our operations and prohibits unlawful discrimination by
any Team Member, including supervisors and co-workers.
Source : Regus Management Group, LLC
