Community Association Manager, HOA (LIL2024-7281) - RealManage

Overview

Company Overview:

RealManage is a tech-enabled service delivery company that partners with community association boards to enhance the value of their community by improving communications with the board and residents, providing transparency in financials and community management, and driving operational efficiencies, so that board members can focus on realizing their full vision for the community.By leveraging our comprehensive software platform, paired with our industry-best community managers and service delivery support teams, we increase community value and improve the resident experience. In essence, we help community association boards to run their communities like a business while acting like a neighbor.

Our Mission

At RealManage, we serve our clients or those who serve our clients with excellence, and we will remain steadfast in that focus. Our people, combined with our commitment to innovation and technology, will be the key to our future success. We will run like a business and act like a neighbor to become the industry’s most trusted community management partner.

RealManage is committed to exceeding customer expectations, offering transparency, and fostering innovation. We strive to measure and improve our performance rapidly, cultivate a professional, diverse, and growth-oriented work environment, and build a financially robust organization for industry-leading innovations.

Core Values:

Integrity: Always do the right thing.

Respect: Mutual respect is the foundation of every RealManage relationship.

Selflessness: Embrace teamwork and contribute to something larger than ourselves.

Personal Relationships: Recognize that business is about people, and people do business with those they like.

Always Improving: Continuously learn, grow, and evolve; at RealManage, we are always getting better.

Responsibilities

Elevate Communities, Empower Growth: Join Our Team and Shape the Future of Vibrant Living! 

RealManage is seeking versatile, energetic, friendly, full-time portfolio community association managers who take great pride in achieving greatness for their assigned communities.  

Embark on a transformative career journey with RealManage, where innovation meets community excellence. As a community association manager, you will take the helm in shaping the future of residential neighborhoods.

Join a dynamic team committed to redefining community management standards and become the driving force behind vibrant, thriving communities. Elevate your career with RealManage and be a key player in fostering harmony, growth, and unparalleled resident satisfaction

Job Overview: 

As the primary representative of RealManage, the community association manager (CAM) plays a pivotal role in delivering effective management, guidance, and leadership. Responsible for overseeing the day-to-day operations of a portfolio of community associations, you will ensure the provision of professional services and an outstanding customer experience. This role is dedicated to upholding the service level agreement and aligning operations with the company's guiding principles.

Responsibilities:

• Serving as a professional advisor to the board of directors for each assigned community.
• Acquiring and maintaining up-to-date knowledge of state and regulatory statutes, as well as the community's documents, policies, and procedures.
• Providing weekly updates and ongoing reporting to the board on collections, ACC requests, compliance, service requests, and work order activities.
• Conducting board or annual meetings and creating monthly management reports, offering clear insights into the state of community amenities, progress on key initiatives, and providing concise recommendations.
• Assisting the board in the selection of contractors and insurance carriers to safeguard the community.
• Managing vendor relationships, overseeing the bid process, and ensuring contract compliance.
• Approving payments to vendors providing services to the community association.
• Developing and submitting comprehensive and accurate annual budgets, meeting all deadlines, and demonstrating thorough analysis aligned with association goals.
• Collaborating with the accounting team to maintain accurate finances, variance reports, and invoice processing, including monitoring aging reports for timely legal action.
• Building positive relationships with residents to ensure high-level service, timely resolution of concerns, effective communication, and continuous improvement in community services.
• Regularly attending required monthly manager’s and training meetings.
• Conducting all business with the highest standards of personal, professional, and ethical conduct.
• Demonstrating exceptional analytical skills to address a variety of situations effectively.
• This role also involves other related tasks contributing to the overall success of community association management.
• Plus other work related tasks as needed

Qualifications

Qualifications:

• MUST have Illinois CAM license 
• Minimum of two (2) year managing homeowner associations (HOAs) required.
• Preferred candididate will also have HOA management experience for city locations
• Associate or higher degree highly preferred
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Additional Skills: 

• Strong interpersonal skills: Effectively manage a diverse range of personalities and opinions, both over the phone and in person. Represent the company with friendliness and professionalism in all interactions. 
• Exceptional writing skills: Provide thoughtful, concise, and timely responses to customer concerns, predominantly through email communication. 
• Proficient in technology: Navigate our proprietary software with ease, handling data management tasks throughout the day. Comfortably utilize technology software for accessing Owner/Residential portals, Management/Board portals, Closing portals, Attorney Portals, and Vendor portals from a centralized landing page. 
• Flexibility and humility: Embrace a service-oriented mentality, being adaptable to meet clients' needs. Be willing to contribute to various tasks and go the extra mile to ensure client satisfaction. 
• Strong organizational skills: Work with hundreds of owners across a portfolio of properties, utilizing established efficient systems. Attention to detail and organizational prowess are essential for effective system utilization. 
• Ability to work independently: As part of a growing business, be comfortable working alone when necessary. Receive training, set goals, and utilize provided technology and systems to make empowered decisions, being accountable for your actions.

Pay and Benefits:

$65,000  to $80,000   (Plus variable incentive pay)

*Base pay depends on education, industry designations, and experience.*

Benefits Include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays