Community Association Manager - (WBVA2024-7573) - RealManage

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Essential Function

At Cardinal, our Portfolio Managers provide professional guidance and leadership for multiple client communities. Managers must understand the disciplines and methodologies presented in Budget Analysis and Preparation, Facility Management, Risk Management, Insurance, and Contract Administration, to name a few. The Portfolio Manager must attain of the minimum professional designation of Community Association Manager (CMCA) within 6 months for continued employment with the company. In performance of the role and responsibilities of this position, the Portfolio Manager will perform all duties in accordance with the approved Mission, Vision and Values of Cardinal Management Group.

Duties/Responsibilities:

• Oversee the operation and administration of the Association per the management agreement, state statutes, and the Association's policies and procedures
• Act as the primary liaison with the Association's Board of Directors and community members as needed
• Plan and participate in Board meetings per the management agreement
• Serve as a Cardinal Ambassador and Client Relationship Manager, attending community events as needed
• Ensure the Board of Directors is aware of legal actions involving the Association and liaison with the Association’s attorney
• Prepare Board packages, meeting agendas, and reports according to established standard operating procedures
• Monitor delinquency rates and collections process for account portfolio.
• Monitor community accounts payable and process invoices for all accounts per company operating procedures
• Review and provide accurate monthly financial reports; offering guidance and recommendations to the Board in accordance with best practices
• Prepare annual operating budgets including a review of community reserve studies and maintain all expenses within the budget
• Maintain unit and contract files relating to the operations of the Association
• Coordinate annual tax return filing with community CPA
• Oversee all capital improvement and replacement projects
• Bids projects to multiple vendors using standard RFP to provide a consistent scope of work
• Coordinate with onsite and maintenance staff to complete work orders as well as oversee contract vendors and ensure they meet their contractual obligations
• Other duties as assigned

To be the very best at this position, we look for the following qualities.

• Excellent interpersonal skills. You will have to manage a wide range of personalities with a wide range of opinions, both over the phone and in person. You should be a friendly, outgoing person who can represent the company well in all situations.
• Excellent writing skills. Our customers require thoughtful, concise, timely responses to their concerns. Much of this communication occurs over e-mail.
• Excellent technology skills. Most of your day will be spent managing data utilizing our proprietary software. You should be comfortable using and learning technology software  which allows you to access Owner / Residential portals, Management / Board portals, Closing portals, Attorney Portals, and Vendor portals all from one landing page.  
• Flexibility and humility. We approach our business with the mentality the we are here to serve. That means that you need to be willing and able to do what is necessary to please your clients, whatever that may be. You should be comfortable and willing to pitch in and do whatever needs to be done.
• Excellent organizational skills. You will be working with hundreds of owners divided among a portfolio of properties. We have established excellent, efficient systems to facilitate this work, but you need to have strong organizational skills and be attentive to detail to use the systems effectively.
• The ability to work independently. Because this is a growing business, you need to be comfortable working alone or independently at times. We will provide training and set goals, provide the technology and systems for you to achieve those goals. You will be empowered to make decisions and will be held accountable for your decisions.

Qualifications:

• Virgina state community association manager license preferred
• Associate or higher degree highly preferred.
• Minimum of one (1) year managing Homeowner Associations (HOAs) required.
• 3-5+ Years’ experience managing a portfolio of properties 
• Strong Project Management Skills
• Understanding of basic contract and client management
• Excellent Knowledge of Microsoft Suite (Outlook, Excel, Word)
• Prior use of CINC preferred
• CAI certification preferred
• Must be able to lift, bend, stoop, climb, reach, and lift up to 25 pounds.

Pay and Benefits:

$85,000   to $110,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays