Community Banking Representative - FRONTIER BANK OF TEXAS

At Frontier Bank of Texas, we have created a culture of honesty, integrity, loyalty, community, leadership, and respect. When you join Frontier Bank you become part of a family. This tribe is intensely committed to delivering superb customer service and financial sophistication to our communities.

To inspire greatness we invest in our people by offering growth opportunities through training and education, a work-life balance environment, and competitive compensation. We recognize those who deliver beyond expectations through contribution bonuses and employee-nominated awards.

Together, we're redefining community banking by offering one level of service—personal. If you are ready for a strong sense of comradery, join us and experience your new Frontier.

Summary:

The Community Banking Representative is responsible for accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, the Community Banking Representative is accountable for providing excellent customer service while identifying sales opportunities and performing account transactions. Additionally, this role sells to, and services Frontier Bank household and business prospects and customers seeking to start and/or grow a relationship with our bank. The ideal candidate has the experience and demeanor of a banker ready to help grow, services, and retain meaningful customer relationship with Frontier Bank.

Primary Responsibilities:

• Demonstrates Frontier Bank of Texas values: HONESTY, LOYALTY, DEPENDABILITY, LEADERSHIP, COMMUNITY, RESPECT
• Accepts and accurately processes all financial service transactions including but not limited to deposits, payments, transfers, cash advances and withdrawals. 
• Responsible for a teller cash drawer and follows proper balancing and cash handling procedures. 
• Follows all established operational procedures to ensure compliance with the Bank’s security policies. 
• Utilizes various software programs concurrently to complete transactions and communicate with multiple customers simultaneously. 
• Prepares cash drawer requirements and performs verification and reconciliations to meet cash needs of the automated transaction machines (ATMs). 
• Processes the night depository transactions. 
• Receives and processes stop payment and hold orders. 
• Processes wire transfers and provides confirmation as requested by the client and per the
• Bank’s policy and procedures. 
• Assists customers with account maintenance including address changes, check and deposit
• slip orders, debit card orders, cashier's check issuance and answering general questions. 
• Grants client access to safe deposit boxes. 
• Performs accurate and timely capturing of daily work to verify and balance daily totals and final cash drawer values. 
• Provides a high level of professional and courteous service while observing due diligence for the validity of the transactions. 
• Maintains a position of trust and responsibility by keeping all employee and customer information confidential and secure. 
• Contributes to a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned.
• Meets assigned individual referral goals. 
• Determines appropriate individual or line of business to handle sales opportunities and
• complex customer service issues. Follows up to ensure customer satisfaction. 
• Completes outbound customer calls as needed to support sales and service. 
• Performs a variety of administrative duties including but not limited to the completion of required documentation, daily verifications, maintenance and organization of department files. 
• Participates in audits, investigations, reviews, request for information and special projects as assigned. 
• Develops and maintains working knowledge of the Bank's products and services.
• Completes all required annual training and seeks opportunity for continuous professional development.
• Performs job functions in compliance with all Bank policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML (Bank Security Act/Anti-Money Laundering), OFAC (Office of Foreign Assets Control) and GLBA/privacy rules (Gramm-Leach-Bliley Act). 
• Effectively works with teams inside and outside of a branch environment.
• Actively seeks to acquire, service, and retain new and meaningful household and business relationships for Frontier Bank.
• Knows or seeks to learn how to ask appropriate questions to open conversations that lead to strong relationships with our customers, prospects, and communities.
• Prospects for new small business, not-for-profit, public, and household relationships.
• Becomes familiar advanced prospecting tools, including our S&P Global and Vertical IQ solutions.
• Has the desire to learn and master how to sell our advanced Digital Banking solutions, including all our top-rated Treasury Management products, mobile, online, debit cards, credit cards, and related services.
• Develops an interest in sales and service duties related to onboarding new customers and deepening relationships with existing customers.
• Opens and onboards new deposit accounts and related services.
• Engages in a needs-based approach to determine client needs and responds with solutions that fit those needs.
• Mentors and cross-trains Community Banking Representatives and Community Bankers.
• Partners with other Portfolio Managers to source and win business, including new deposits, loans, and related services.
• Actively seeks participation in community events, CRA activities, and other opportunities to represent Frontier Bank with distinction.

The requirements listed are representative of the knowledge, skill, and ability required for the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Competency & Qualification:

The competency of the individual in a position will be evaluated on an on-going basis by the executive leadership team and must be able to perform each essential duty in a highly successful manner. The requirements that follow are representative of the knowledge, experience, ability, and demeanor required of a successful candidate. The competency of the individual in a position will be evaluated  on an on-going basis by the Assistant Branch Manager, Branch Manager, and/or bank leadership team.

Education/Experience:

High school diploma or general education degree (GED); 3 years related banking experience and/or training; or equivalent combination of education and experience. College level course work in finance, business management, and/or accounting, or equivalent training is encouraged.

Language and Communication Ability:

The individual must be able to articulate, communicate, and display the Frontier Bank of Texas values. The individual must have the ability to read, analyze, and interpret technical journals and literature, laws and regulations and legal documents. The individual must have the ability to respond to common inquiries from customers, regulatory agencies, members of the community, shareholders, and others. The individual must have the ability to effectively communicate in writing to a variety of audiences, including shareholders, Board of Directors, executives, CEO, customers, and others.

Reasoning Ability:

The individual must have the ability to define problems, solve problems, collect data, establish facts, and draw valid conclusions. The individual must have the ability to interpret technical instructions and to deal with abstract and concrete issues.

Computer Skills:

The selected individual must possess a working knowledge of Microsoft Word, Excel, and PowerPoint. The selected individual will have the desire to leverage advanced software solutions, including our CSI platform, Sageworks/Abrigo and our CRM tools. The successful individual will demonstrate effective time management and accountability to relevant activities and results. The selected individual will effectively leverage Microsoft Outlook and Teams to manage time, email communications, virtual/phone meetings, internal communications, in-person appointments.

Work Environment and Physical Demands:

The work environment and physical demand characteristics described herein are representative of those the selected individual will encounter while their essential job duties. The noise level will usually be moderate or less. The selected individual may frequently lift and/or move up to ten pounds and occasionally lift and/or move up to twenty-five pounds. While performing the duties of this job, the selected individual is frequently required to sit, stand, walk, talk, and hear.