Community-Based Care Transitions Program (CCTP) Lead Supervisor - Great Lakes Behavioral Research Institute/Diversified Care Management

Summary
The Community-Based Care Transitions Program (CCTP) Lead Supervisor will provide supervision to Area Agency on Aging (AAA) Transitions Health Coaches working in area hospitals to ensure continued high-level performance and productivity as determined by established program goals.  The incumbent will also provide oversight to the AAA Care Transitions Coach Specialists. Incumbent is expected to supervise teams of professionals and expand hospital and health plan partnerships, as well as incorporate coaching skill set across AAA. As the unit expands this Lead Supervisor will coordinate with payors and oversee additional supervisors.

Essential Duties and Responsibilities

• Directs the work of the Supervisor.
• Supervises the activities of AAA Transitions Health Coaches as well as the AAA Care Transitions Coach Specialist and Leads to ensure all program and contractual requirements are followed.
• Directs daily workflow to ensure all job duties and quality goals are met.
• Facilitates training & development of Coaches (i.e. identifies training needs, creates training plans, recommends solutions).
• Monitors performance against program goals.
• Provides Management with regular updates on staff performance and results.
• Develops and maintains strong hospital relationships, particularly with designated contacts, through regular communication and problem solving.
• Develops and maintains strong relationships with health plans, particularly with designated contacts, through regular communication and problem solving.
• Conducts performance evaluations.
• Reviews and leads hospital readmission reviews to determine trends.
• Participates in interviewing and hiring of new Coaches.
• Effectively communicates project expectations to team members and stakeholders in a clear and timely fashion.
• Uses Memorandums of Understanding or partnership agreements with agreed upon scopes of work to hold all stakeholders and program staff accountable with regard to their respective roles.
• Works with Bureau Director to create strategic plans for expansion.
• Works with the data analytics team to utilize the data to make future planning.
• Works with Senior Staff on creating cost models and expanding the program to other areas.
• Works to expand partnerships for the program and create new revenue streams.
• Occasional travel to conferences and/or training may be required.
• Generate monthly and quarterly reports as needed by the Bureau Director.
• Coordinates the work of the Administrative Officer 2 for the Program.
• Present at conferences as needed.
• Other duties as assigned.

Supervisory Responsibilities
This job has supervisory responsibilities over the Transitions Health Coaches. The Community-Based Care Transitions Program Supervisor is expected to exercise initiative and independent judgment in the supervision and direction of this staff. 

• Assigns deliverable job priorities and reviews work produced for quality and efficiency.
• Verifies staff time and attendance for accuracy and approves staff time, schedules (vacation, sick, personal and compensatory time) and travel requests.
• Prepares, completes and signs staff performance evaluations.

Additional Responsibilities
From time to time the employee will be required to perform additional tasks and duties as required by the Supervisor.           

Knowledge, Skills and Abilities

• Ability to effectively manage people and provide team leadership.
• Extreme accuracy and attention to detail and data standards.
• Experience using Outlook, MS Word, MS Excel, PowerPoint and ability to learn new systems.
• Ability to give effective presentations.
• Ability to plan, organize and supervise the work of professional staff.
• Ability to understand, evaluate and make decisions off the data.
• Ability to create and maintain relationships with Partners.
• Knowledge of principles or management and supervision.
• Demonstrated ability to motivate and coach others to meet high performance standards.
• Strong communication skills, both verbal and written.
• Conflict resolution and collaboration building skills.
• Ability to work independently with excellent time management skills.
• Ability to perform at a high level.

Education/Experience Requirements
Bachelor’s degree in a related field, plus 3-4 years of experience in the care transitions field, AND 2 years’ experience in a Supervisory Role.

Salary
$60,000 - $65,000

Certificates, Licenses, Registrations
Act 33, 34 and FBI clearances.
-AND-
Screening for debarment prior to hire and monthly during employment through both the Office of Inspector General and System for Award Management databases.
-AND-
Valid driver’s license and access to a reliable vehicle.

Pre-Assignment Screens and Documentation

1. Tuberculin Skin Test (TST) to be done in two steps, or documentation of a IGRA blood test (Interferon-Gamma Release Assays testing), within the past 12 months.

1. Flu Vaccine Documentation – The vaccine is optional but documentation of whether you received the vaccine, declined it, or have a contraindication, needs to be provided to your supervisor that will report to at the Hospital.

Above statements are intended to describe the general nature and level of work being performed by people assigned to this job and are not an exhaustive list of all duties and responsibilities associated with the job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, consistent with applicable law.
 

AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D

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