Community Director - Residences at McCormick Village - Insite Property Solutions

Position Overview

Insite Property Solutions, a boutique full-service property management company, seeks a highly motivated Community Director for Residences at McCormick Village, a phased BTR master planned community with future retail. The ideal candidate is skilled in all areas of property management, including lease-ups, commercial property management, financials/budgets, and leading on-site teams. Our Community Director must be an enthusiastic leader, have great customer service skills, excellent time management, and strong communication skills.

Responsibilities

• Interact with property owners and their representatives in a professional manner
• Present the highest level of customer service when interacting with residents
  
• Work proactively with business partners, including all vendors
• Serve as a mentor, trainer, and leader to the on-site team
• Oversee and perform leasing duties, including responding to inquiries, showing apartments, and preparing and executing leases
• Conduct market surveys and have an informed understanding of market trends
• Collaborate with the Director of New Development to assess changes in the rental market through analysis of traffic and rental records
• Maintain Fair Housing guidelines while being culturally aware and being able to work with diverse groups of people
• Work with the Director of New Development to create an annual budget
• Adhere to approved budget and financial statements monthly
• Negotiate for supplies and services with vendors and contractors to achieve the best possible prices while maintaining high-quality, service, and artisanship
• Oversee compliance and accuracy of accounts receivable and accounts payable, including coding and submission of invoices and check requests
• Complete income and expense workflows in Yardi
• Manage and maintain physical and digital resident, vendor, and project files
• Communicate effectively with residents, employees, managers, and vendors (verbally and in writing)
• Responsible for an organized and efficient office environment that is pleasant and inviting to both team members and residents
• Always provide superior customer service and continually review and improve customer service strategies
• Anticipate resident needs and maintain a positive can-do attitude
• Implement a Lease Renewal Program
• Maintain regular communication with residents, coordinate resident events, and conduct resident satisfaction surveys
• Continually build value throughout the community by investigating potential services or benefits that can be passed to residents
• Perform regular community outreach to build networking relationships throughout the neighborhood, including a dynamic working relationship with the McCormick Woods HOA
• Possess knowledge of the market activity of competing communities
• Motivate the leasing team to achieve leasing goals
• Maintain an awareness of lease terms and develop a plan/strategy for staggering terms while maintaining minimum term expectations
• Maintain the physical aesthetic of the building
• Prioritize, schedule, and monitor daily activities, service requests, inspections, make-ready priorities, and construction/improvement projects
• Perform detailed daily property walks to ensure all maintenance and custodial issues are promptly addressed
• Partner with ownership representative to maintain marketing and leasing plans
• Work in conjunction with the maintenance team to diagnose common household and commercial building maintenance issues and provide quality solutions in a timely manner
• Identify issues preemptively and prepare for preventative maintenance
• Maintain permits and required maintenance plans
  
• Respond quickly and appropriately to emergencies
• In conjunction with Owner and their representatives, aid in the facilitation of community events

Qualifications

• Excellent time management, problem-solving, and attention to detail
• Ability to multi-task and achieve high-quality results under tight deadlines and changing work priorities
• Excellent customer service, communication skills, and writing skills
• A minimum of 2 years' experience as a Property Manager is required
• 4-year degree or related coursework is preferred; a high school diploma or equivalent is required
• Proficient with MS Office, Office 365, and Google Docs
• Experience with Yardi is required

Additional Compensation

• Potential for Quarterly Bonuses & Leasing Bonuses

Benefits

• Medical and dental insurance (100% coverage for employee only premiums)
• Vision insurance
• Health Savings Account with monthly employer contributions
• Employer paid life insurance and long-term disability insurance
• Paid time off
• Annual Wellness Day
• 401(k) with employer matching
• Employee assistance program
• Wellness Program
• Rental discounts
• Training & career development
• Referral program
• Bonus Potential

Schedule:

• 8-hour shift, Thursday to Monday initially. Transitions to Monday to Friday with onboarding of leasing agent.

Insite Property Solutions is an Equal Opportunity Employer

All team members are expected to align with and contribute to Insite Property Solutions' values and ethical standards as stated in Insite's Ethics and Business Conduct policy.

All team members are responsible for understanding and abiding by the procedures and practices outlined in the Insite Handbook.

All team members are responsible for supporting an inclusive work environment and all affirmative action and employment-related goals and requirements.