Community Engagement Coordinator - EDSI Solutions

Salary $55,000 year

Title:    Public Engagement Coordinator

Classification: Exempt

Scope of Position

Manage the PA CareerLink® Philadelphia’s public facing platforms, accounts, phone lines, and emails to ensure high quality, relatable, and informative services are provided. Oversee the PA CareerLink® Philadelphia toll free line and email account to ensure accurate reporting, analysis of trends, and ongoing improvement of information available. Deliver PA CareerLink® Philadelphia information to various community locations, physical events, and virtual events. Meet with Philadelphia Works, Inc for social media and communications content strategy planning and represent the System Wide Team in various meetings. Supervise the 833 Navigator team and ensure they receive regular performance reviews. Meet with other System Wide Supervisors to coordinate efforts to support the PA CareerLink® system. Complete project management for custom requests from Philadelphia Works, Inc.

Essential Functions

• Disseminate information on available job opportunities to community-based organizations
• Coordinate ongoing, consistent communication lines from System-Wide Services Director to CareerLink® Navigators so they are well informed of all current PA CareerLink® services and programs

• Responsible for data tracking of every service provided and utilization of the state system of record, CWDS, as well as the team-wide reporting platform. Data capture is a daily responsibility.
• Ensure that the 833 line is properly staffed with the required in-person capacity on a daily basis
• Implement project management skills, tools, and methods
• Complete leadership tasks including interviews, performance reviews, and feedback sessions with Facilitators
• Demonstrate a flexible, fluid approach to work and actively be part of continuous improvement
• Continuously update resource guide and reference lists for points of contact based on service, center, and customer category for the team
• Support digital media strategy and tasks as assigned by Philadelphia Works, Inc.
• Attend meetings that review the launch of any new service, innovation, or new program within PA CareerLink Philadelphia’s system and relay message back to the team using recap notes and team meetings
• Monitor and report on team success indicators, develop improvement plans and facilitate cross-training on best practices
• Other opportunities as available

Education and Experience Requirements

• Experience in business, sales, communication, training, and/or community building
• Experience in a team-oriented environment
• Bachelor's degree in business, education, human resources, liberal arts or related area is preferred
• Knowledge of Microsoft applications
• Position is fully in-office
• Must be comfortable with local travel and have access to reliable transportation
• Maintain a flexible work schedule to accommodate project needs