Community Engagement Manager at North Bay Children

Job Summary:

Are you a connector? Do you enjoy meeting and talking with people and companies to drive growth and impact? We are seeking a dedicated and dynamic Community Engagement Manager to join our team at North Bay Children's Center. In this role, you will play a crucial part in attracting, recruiting, and marketing the agency's mission to drive enrollment, staffing and community support for our educational programs. You will work closely with the Development Team, HR and Enrollment teams and prospective community clients to ensure a robust pipeline of candidates and inquiries meets our organizational goals and values.

NBCC expectations for this role:

As NBCC community engagement manager you will work with the public to rally support for NBCC awareness, fundraising, and nonprofit initiatives. In this role, your duties include designing public engagement initiatives to transform communities, overseeing programs and fundraising, and mobilizing teams to support social activities. You also need to be very detail-oriented and have excellent communication skills as well as about 2-5 years of relevant leadership & logistics experience in general.

Key Responsibilities:

• Recruitment Strategy Development: Design and implement effective recruitment strategies to attract a diverse pool of qualified candidates for enrollment, staffing and donors to our programs.
• Outreach and Engagement: Conduct outreach activities, including corporate engagement, attending fairs, educational expos, and community events, to promote NBCC opportunities and engage potential partnerships with prospective individuals and businesses.
• Sales: Through knowledge and sales techniques, generate interest in and build a pipeline of candidates. Ability to sale programs and work with donors.
• Data Management: Track leads, funnel prospective relationships to departments, and generate reports on enrollment metrics and trends.
• Collaboration: Work closely with the admissions team, academic departments, and marketing teams to align recruitment efforts with overall strategic goals.
• Follow-Up: Conduct regular follow-up with prospective applicants and partners within 24 hours to answer questions, address concerns, and encourage decisions.
• Training and Development: Participate in ongoing training to stay updated on industry trends, best practices in recruitment, and changes in educational programs or policies.
• Build Trust and Reliability: Trust is the cornerstone of any strong client relationship. Clients need to feel they can rely on you to deliver on your promises. This involves being realistic about what you can achieve and consistently meeting or exceeding expectations.
• Be Proactive: Do not wait for clients to come to you with issues or needs. Being proactive in sharing innovative ideas and strategies can position you as a valuable partner rather than just a service provider. By implementing these strategies, you can cultivate strong, positive relationships with your clients that not only enhance their experience but also contribute to NBCC business's long-term success.
• Foster Personal Connections: Creating a personal connection can help solidify relationships with clients. This might involve remembering personal details or milestones, which can make interactions feel more genuine and less transactional.
• Open Communication: Establishing clear and open lines of communication from the outset is crucial. This means not only sharing your professional opinions honestly but also ensuring that clients feel heard and valued. Regular updates and check-ins can help reinforce this transparency.
• Maintain a Positive Attitude: Your attitude can greatly influence how clients perceive you and our business. A calm, positive demeanor can instill confidence and encourage clients to engage more openly.
• Building Relationships: Responsible for creating and nurturing positive relationships with clients. This involves understanding their needs, preferences, and concerns to provide personalized service and support.

Human Resources:

• Employee Rights (see Employee Handbook).
• Health screening as required in section 101216(g)
• Tuberculosis test & document as specified in section 101216(g).
• Criminal Record Clarence and/or criminal records exemption (DOJ, CACI & FBI).
• Valid Driver's License (if transporting children).
• Child Abuse Managed Reporter Training (online).
• Employee Rights (Lic 9052).
• Proof of Immunizations for MMR, Tdap & Flu.
• Current CPR & First Aid

Qualifications:

• Proven experience in recruitment, admissions, or marketing or sales, preferably in an educational setting but not required.
• Strong interpersonal and communication skills, with the ability to build rapport with diverse populations.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in using software such as Microsoft Office Suite.
• Events, event planning & hosting.
• Familiarity with marketing strategies and social media platforms for outreach purposes is a plus. Canva, Facebook, Instagram and LinkedIn.
• Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment that values diversity.
• The chance to make a meaningful impact on the lives of students and the community.

Acknowledgements

• North Bay children's Center is an Equal Opportunity Employers and prohibits discrimination and harassment of any kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at our agencies are based on business needs, job requirements, merit, alignment with agency core competencies, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Community Action Marin and North Bay Children's Center will not tolerate discrimination or harassment based on any of these characteristics.
• North Bay Children's Center the health and safety of our people and the community we serve is our number one priority. Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodation will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.
• By signing below, I acknowledge that I have received a copy of the job description. I further acknowledge that I can perform the essential duties and responsibilities of the position with or without reasonable accommodations.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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