Community Guidelines Administrative Assistant (CVCA2024-7515) - RealManage

Overview

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Job Posting

Community Guidelines Administrator

Prestigious San Diego based Community Association Management Company is currently seeking a highly intelligent, industrious, take-charge, Community Guidelines Administrator for portfolio-based communities in Chula Vista. The ideal candidate will be a positive, articulate, well organized, energetic, resourceful and detail-oriented individual with a "can do" attitude who is interested in cultivating thriving communities through relationship building. This creative person must enjoy working with people, be a great team player who possesses strong interpersonal skills and understand the importance of providing a high-level of service to our client. Flexibility and the ability to learn new skills is required.You must have excellent written and verbal communication skills, office management proficiency and computer skills (i.e. Outlook, Excel, Word and Publisher) and be able to gracefully juggle many different time-critical tasks at the same time while working independently and with the management team.

Job responsibilities include:

• Maintains a positive working relationship with the Community Association Manager, who is responsible for the overall Management functions of the Association.
• Interacts and follows up with all Board and/or Committee members and homeowners regarding architectural and/or enforcement issues of the association.
• Interacts and follows up with architectural consultants regarding architectural issues of the Association.
• Maintains accurate and complete records as required to properly and effectively implement the Architectural Program. This includes homeowner computer files, violation reports and correspondence, hearing correspondence, plan submittals (pending, approved and denied), homeowner correspondence, tract maps noting status of each lot, etc.
• Organizes and maintains all homeowner architectural and landscape plans in an orderly fashion.
• Schedules, attends and performs all follow-up to drive-throughs of the Association.
• Prepares for, attends, and performs all follow-up to Architectural Review Committee (ARC) meetings and Enforcement Review Committee (ERC) meetings as designated by Association requirements.
• Attends Board of Directors meetings as required.
• Prepares and distributes monthly ARC and/or ERC agenda packets.
• Completes and maintains current reference notebooks containing all necessary information to properly and effectively support the Architectural Program for the Association.
• Any and all other assignments as deemed necessary by the Board of Directors or Management.
• Conducts and/or participates in committee orientations.
• Utilizes technology as applicable to perform job functions and publish communications to the membership.
• Accept and review all architectural plan submittals.
• Meet with homeowners as required to review plans.
• Other duties may from time to time be required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Have some experience in property management and/or or closely related field.
• Has customer service experience.
• Excellent written and oral communication skills and customer service skills
• Must be able to handle multiple tasks.
• Must be able to work independently and prioritize daily workload
• Be able to handle the stress and pressure of the position.
• Must be proficient with Microsoft Office, including Word, Access and Excel at an intermediate level.
• Must have use of a vehicle; possess current driver’s license and state-mandated vehicle insurance.
• Have the ability to effectively communicate with the Board, vendors and clients, verbally and through written correspondence.
• Must be resourceful and a creative problem solver.
• Must be detail oriented. Must be able to lift 25lbs.
• Be able to sit for extended periods of time.
• Have finger dexterity for typing/using a keyboard.
• Be able to hear in order to receive telephone calls and voice mail messages.

Pay and Benefits:

$21.00   to $25.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays