Community Health Worker (CHW) School Connect - CareSouth

SUMMARY: The Community Health Worker (CHW) will outreach to community members and patients at risk of losing Medicaid coverage and canvass neighborhoods conducting outreach regarding Medicaid unwind. Perform outreach to patients with care gaps, never utilized services, lost to follow up, who are high risk and discharged from hospital and high utilizer of the Emergency Room/Department. Coordinate appointments and make/send reminder calls/letters. Track and monitor performance and progress with payors. This position requires a self-starter that needs very little input to accomplish their work in providing services for our patients. This is a hybrid role where you will be required to work 50% of time on CONNECT and 50% on School Health Center Navigation.

PRIMARY RESPONSIBILITIES:

A. Collaborative Multi-level Obesity Intervention Engaging Underserved Communities Trial (CONNECT) Responsibilities

1. Health Coaching and Patient Support: Helping people learn about healthy eating and exercise and guiding them to make good choices for their health.
2. Recruitment: Enrolling participants in the study.
3. Surveys and Measurements: Asking study participants questions and measuring things like their height, weight, waist circumference, and blood pressure.
4. Community Outreach: Reaching out to the community to get more people involved and aware of the study.
5. Community Asset Mapping: Working with community members to find and use local resources, like parks and grocery stores, that can help people live healthier lives.

B. School Health Center Navigator Responsibilities

1. Serves as liaison between the parent/guardians and health center
2. Serves as liaison between CareSouth administration and School administration
3. Responsible for obtaining complete and timely registration documents and consents
4. Responsible for providing registration documents and consents to parent/guardian and faculty/staff
5. Marketing school health center services to parents/guardians and faculty/staff
6. Assist with resolving workflow issues and challenges
7. Assess patient flow
8. Other duties as assigned

C. REQUIREMENTS:

1. Associate's degree, Bachelor's degree preferred
2. Research/data collection experience, preferred
3. Public speaking and presentation experience, preferred
4. CHW training from a certified program (e.g., Louisiana Community Health Outreach Network), preferred
5. Must have reliable transportation throughout the working day.
6. Must be able to work weekends and afterhours, as applicable.
7. Must have ability to learn using Electronic Health Records system(s); must have strong computer skills.
8. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.

D. REQUIRED KNOWLEDGE, SKILLS, ABILITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY:

1. Comfort using technology, including wearable devices, mobile applications, and/or electronic databases
2. Attention to detail and ability to follow study protocols and policies and procedures
3. Ability to acquire and maintain all required research ethics training certificates (e.g., CITI)
4. Ability to maintain confidentiality in all work performed
5. Excellent interpersonal and communication skills
6. Ability to communicate with and motivate individuals to educate and facilitate problem solving
7. Ability to work with community members from diverse backgrounds
8. Ability to work independently and within a team
9. Ability to get around in the community, visit local sites and engage in project activities that involve physical activity
10. Comfort working in a clinic setting with patients and clinic staff

E. SUPERVISES

N/A

F. PHYSICAL REQUIREMENTS:

1. Visual acuity - always
2. Hand - eye coordination - always
3. Lifting approximately 10-15 lbs., Pushing, Pulling - sometimes
4. Stooping, Bending, and Standing - sometimes
5. Walking- frequent; short distances
6. Must be able to drive daily.

G. WORK ENVIRONMENT:

1. Indoor, environmentally controlled
2. Exposure to disease or infections
3. No vibrations
4. Exposure to artificial and/or natural light
5. Exposure to outdoor weather elements

H. TRAINING

1. Relias CareSouth Onboarding
2. Relias Track A Non-Clinical

I. PERFORMANCE MANAGEMENT EVALUATION TYPE

Operations