Community Liaison - Tarzana Treatment Center
Long Beach, CA 90805
About the Job
Position Title: Community Liaison
Department: Business Development
Reports To: Director of Business Development
POSITION SUMMARY
Tarzana Treatment Centers (TTC) is in search of a Community Liaison for the Long Beach area. This role encompasses service planning areas (SPAs) 4 - 8 of Los Angeles County, which includes Long Beach, surrounding locales, and parts of Orange County. The Community Liaison's duties will be centered on Outreach and Marketing, with the aim of educating professionals and the community at large about TTC's offerings for adults and adolescents struggling with substance use, co-occurring mental health disorders, and Primary Care needs. Key responsibilities entail external sales, marketing, and the cultivation of referral sources targeting sectors such as Medical Groups, Independent Practice Associations, Hospitals, Private Physicians, Mental Health Professionals, Insurance companies, educational institutions, and other pertinent markets as determined by Tarzana Treatment Centers, Inc. (TTC). Additionally, the role requires representing TTC at networking industry events, community gatherings, and conferences. As a primarily field-based role, it demands local travel within the assigned territory, excellent time management, organizational skills, preparedness, proficient communication, and the flexibility to adapt swiftly when needed.
SALARY RANGE
$31 - $37.5 per hour, dependent on experience
HOURS
8 hours per Day / 5 Days per Week
DUTY CATEGORIES
1. Develop and maintain referral partnerships with physicians, hospitals, social workers, case managers, administrators, and community organizations within TTC’s target market.
2. Maintain TTC's reputation by delivering the highest standard of professionalism and customer service.
3. Collaborate with hospital staff to manage TTC referrals, provide education on admission criteria and accepted insurances, and address any barriers to patient care access.
4. Conduct and lead in-service sessions to highlight the advantages and services of TTC's programs, and to clarify the admission process.
5. Serve as a TTC representative at networking and community events in the designated region.
6. Track the referral process from initiation to conclusion and maintain communication with referral sources to ensure a seamless experience.
7. Attend designated agency committee and supervisory meetings as required.
8. Assist in managing the inventory and safeguarding marketing materials, including giveaway items, brochures, flyers, newsletters, and other pertinent information.
9. Develop a weekly calendar outlining planned activities that total 8 hours of work each day. These calendars should be finalized and submitted by the end of each week for the following week.
10. Keep daily reports and accurately document all referrals, activities, and contacts.
11. Participate in community meetings as instructed by the TTC, aiding the Business Development Department and Committee with tasks in sales, marketing, customer service, and other areas of business development.
12. Document and regularly update details and interactions related to marketing contacts.
13. Undertake additional duties as assigned by the Director.
EDUCATION/EXPERIENCE
The minimum requirements for the position are BA/BS degree in Marketing or another healthcare related field or high school graduate with at least 2 years healthcare or marketing experience. Experience in a psychiatric facility or facility with a substance use disorder (SUD)/mental health focus preferred. Experience with private insurance and managed behavioral healthcare companies. Previous filed based experience a must. A self-starter with excellent time management, critical thinking, and great interpersonal skills. Must have a California driver’s license as travel is required. Must be able to multitask and be familiar with MS Word, Outlook and Excel.
SETTING
Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.
EQUAL OPPORTUNITY EMPLOYER
Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation, and disability in its hiring practices.
ADA REQUIREMENT
Tarzana Treatment Centers, Inc. supports the American with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job