Community Maintenance Specialist - AustinPeopleWorks

Are you passionate about customer service and thrive in a fast-paced environment? Our client is seeking a highly motivated and experienced individual to join their team as a Community Maintenance Specialist.  As the point of contact for resident service requests, you will provide outstanding customer service and support field-level property management.

About the Company:

Our client is a full-service SFR platform that leverages the latest technological advances to optimize investor returns and achieve positive outcomes for their residents and communities. They offer a flexible, empowering culture committed to environmentally sustainable practices and empowering their residents to improve their financial health. With a collaborative, transparent, and curious team, they value self-motivated individuals with a "can-do" mindset.

What You'll be Doing:

• Represent the Company in a professional manner as the point of contact for resident service requests in all markets
• Manage general email boxes by giving general information or redirecting as appropriate
• Schedule landscaping and pool services on all newly internalized rental homes in assigned region
• Coordinate service request dashboard and communicate with the Field Ops team to ensure service requests are completed in a timely fashion
• Interact with residents in a professional and courteous manner and work collaboratively with team members
• Create service requests for maintenance and be the primary decision-maker to assign service requests to internal or external resources based on company guidelines
• Assist in creating and circulating weekly, monthly, quarterly, and annual reporting

Qualifications and Experience:

• High School Diploma or GED
• Minimum of one-year previous experience in either the single-family or multi-family rental industry
• Must have a valid Driver's License
• Committed to providing outstanding customer and resident experience
• Ability to handle confidential information in a professional manner
• Excellent oral and written communication skills
• Ability to comfortably navigate new technology, and proficiency with the Microsoft Office suite including Outlook, Work and Excel is required
• Detail-oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment
• Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality

The position is based in our client's office in Dallas, TX, with the opportunity to work from home one day per week. Standard workdays are Monday through Friday with occasional evening and weekend overtime hours. Our client offers competitive compensation, benefits, and opportunities for growth.

Equal Opportunities and Other Employment Statements:

Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Join our client's team and become an integral part of providing exceptional service and support for their field-level property management. Apply now!

Who is AustinPeopleWorks?

AustinPeopleWorks provides interim and outsourced HR & Recruiting services and serve companies that need expertise operating and building their people infrastructure.

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