Community Manager - Lease Up - Thrive Communities

Feel Seen at Thrive!

Community Information: Learn more about Markwood I & II and Thrive Communities here!

Salary: $80k - $85k per year DOE 

Schedule: Full-time; Monday - Friday 9 am - 6 pm

Our purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington's best workplaces 8 years in a row, and Portland’s best workplaces 2 years in row, Thrive builds on its culture by offering the following benefits: 

• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)
• Paid Birthday Off
• Generous Employer Matched 401k plan!
• 30% Housing Discount with Ownership and Regional Manager Approval
• 12% Bonus Potential
• $150 Leasing Commission
• $75 Renewal Commission (split between entire on-site team per renewal)
• Medical benefits effective 1st of the month following your start date!
  • 100% employee medical & dental insurance paid for non-tobacco associates, 80% covered for tobacco using associates
  • Optional HMO dental plan including adult and child orthodontics
  • Vision option
  • $20,000 life insurance policy
  • Long-term disability coverage
• 24 hour Employee Assistance Program/Hotline
• Discounted Pet Insurance rates + additional voluntary benefit options
• $300 annual professional development/tuition reimbursement
• Training opportunities and career progression/growth plans! 

Community Manager Purpose:

The purpose of the Community Manager for Lease Up is to effectively manage and coordinate persons, activities and available resources in order to accomplish property objectives as set forth by the Regional Manager and property owner, in a manner consistent with Thrive’s Values. The Community Manager is fully accountable for all property operations and meeting the lease up goals of the property. These objectives will include maximizing occupancy levels and property values as well as building and cultivating a strong and motivated team. The Community Manager for a Lease Up is integral to the success of the property, encompassing the responsibilities from the construction phase to community stabilization.

Job Responsibilities:

Financial

• Assist in formulation of budgets.
  • Determine daily, monthly and quarterly services required for daily operations. Create contracts for recurring services and establish pricing for current and future services.
• Responsible for staying within the established budget guidelines.
• Ensures all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made immediately and reported in the appropriate systems.
• Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
• Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.
• Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.
• Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.

Personnel

• Hires, trains, empowers, motivates, supervises, disciplines (including appropriate documentation) and terminates all on-site staff, as needed and under the advice and approval of leadership and Human Resources, in order to achieve other operational of assigned property. This includes new employee orientation, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
• Conducts on-going training with office staff; e.g., marketing activities, leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
  Provides leadership, coaching, recognition and works towards building strong professional working relationships amongst the team.

Administrative/Office/Compliance

• Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements.
• Responsible for office opening on schedule, condition of office and model apartments.
• Attends scheduled corporate management meetings, usually held on a quarterly basis.
• Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
• Prepare for audits and complete annual reporting.

Resident Relations

• Initiates and perpetuates a true sense of community.
• Maintains positive customer service attitude.
• Is responsible for inspections with residents of move-in/move-outs.
• Reviews all notices to vacate to determine the cause of the move-out.
• Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

Maintenance

• Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
• Updates make-ready board indicating vacancy status on a daily basis. Coordinates with maintenance staff to ensure timely recondition of apartments after move-out.
• Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
• Set up and schedule training on new building equipment and create a preventative maintenance plan. 
• Create an Equipment & Maintenance Binder.
• Maintain permits and establish emergency maintenance plans.
• Collaborate with Maintenance Supervisor, builder, client and vendors to anticipate building concerns, provide pre-emptive solutions, and ensure a safe and quality living space for residents.
• Monitors all maintenance activities.

Marketing/Leasing

• Achieve leasing and occupancy goals set by absorption schedule.
• Creates and ensures execution of a marketing and leasing plan. 
  • Works with marketing to complete virtual staging, 3D tours, collateral and renderings.
  • Host open houses and other community events.
• Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions.
  • Collaborate with client to make changes to rents and concessions based on market conditions.
• Welcomes and shows property to prospective new residents.
• Responds to inquiries from prospective new residents and keeps appropriate documentation.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

Safety and Risk Management

• Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately. Ensures that all workers' compensation claims are reported and proper documentation is completed.
• Manage contracts with vendors and the city to keep the asset in compliance with safety requirements.
• Become familiar with and responsible for all Thrive and any property specific policies on Water Intrusion, AMG (apparent mold growth) or other health or building safety programs.
• Community Manager completes any pertinent safety checklists with maintenance staff. Ensures property has a monthly safety meeting.

General

• Conduct all business in accordance with Company policies and procedures.
• Performs any additional duties or tasks as assigned by the Regional Manager.

 

Desired Skills & Experience

• At least 3 years' experience in property management or equivalent experience to demonstrate proficiency.
• At least 6 months' lease up experience.
• At least 6 months' supervisory experience, with demonstrated strong leadership skills
• Certified Apartment Manager (CAM) preferred
• High School Diploma or equivalent preferred
• Experience with Yardi/CRM and On-Site preferred 
• A history of accuracy in reporting and overseeing a budget
• Experience in daily pricing and ever changing market demands/trends
• May require a Driver's License and insurance

Desired Competencies

• Detail oriented with the ability to provide accurate and timely reports.
• Understanding the basic functions of a property budget, property management accounting and expense control.
• Must be able to work in a fast-paced and customer service oriented environment.
• Understanding of industry terms and their meaning.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Respects and understands diverse cultural and socio-economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
• Performs duties under pressure and meets multiple and competing deadlines.
• Works as part of a team, delegates effectively, as well as works independently.
• Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
• Exercises strong problem-solving skills.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Strong time management, organizational and prioritization skills.
• Strong attention on resident retention.
• Proficient in Microsoft Word, Outlook and Excel.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation

If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application! Whether this or another position within Thrive, we would love to help you find the right role in our organization. 

Physical Requirements

• This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 60% of time is spent on feet and 40% spent sitting at desk.
• Constant need to type, write, & grasp (working at a computer and answering phones)
• Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)
• May be working at a work site currently under development. Must follow strict safety protocols and wear appropriate Personal Protective Equipment at all times. The site may have uneven terrain, limited access areas, and temporary structures.
• Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs
• For more information regarding the work environment, physical, and mental requirements, please contact Careers@thrivecommunities.com. 

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.

The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.