Community Manager (Multifamily) - Lion Real Estate Group

Lion Real Estate Group is seeking an experienced Community Manager to lead the team at our upcoming acquisition of a 310-unit multifamily apartment community located in Charlotte, North Carolina. 

(Recruiters/Agencies: Please do not respond to this ad.)

Lion Real Estate Group, established in 2007 by Jeff Weller and Mory Barak, is a US-based investment firm with a niche focus on acquiring B/C multifamily assets in the Sun Belt states. The co-founders have completed $2.5 billion of real estate transactions and have office locations in Dallas, TX (headquarters), Los Angeles, CA and Nashville, TN. The firm currently owns and operates over 6,300 units across twenty-seven multifamily properties located in the Los Angeles, Nashville, Dallas, Austin, Houston, Atlanta, and Charlotte markets.

Lion Real Estate Group - BENEFITS OFFERED:

• Medical Insurance (77% of employee/dependent premium paid by Lion)
• Dental Insurance (99% of employee premium paid by Lion)
• Vision Insurance (99% of employee premium paid by Lion)
• Voluntary Plans, including Life/AD&D, Accident, Critical Illness, Disability, Hospital Indemnity, and Pet Insurance
• Third-Party Dedicated Benefits Concierge (TouchCare)
• 401(k) Retirement Savings Plan (6% Company Match)
• Paid Time Off Policies:
  • Vacation
  • Sick Leave
  • Bereavement Leave
  • Holidays (New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• Paid Parental Leave
• Employee Assistance Program
• Volunteering Program including VTO
• Perks and Rewards Program

Community Manager - JOB PURPOSE:
The Community Manager is responsible and accountable for the overall supervision and performance of the community. The purpose of the Community Manager is to effectively manage and coordinate people (staff, residents, supplier partners), activities, and available resources in order to accomplish objectives as set forth by the Regional Manager, President, and Owners. These objectives will include maximizing occupancy levels, property value, income, and revenue.

Community Manager - SUPERVISORY RESPONSIBILITIES:

• Recruits, interviews, hires, and trains new staff
• Oversees the daily workflow of the community, including maintenance service
• Provides constructive and timely performance evaluations in accordance with company policy
• Handles discipline and termination of associates in accordance with company policy

Community Manager - ESSENTIAL FUNCTIONS:

1. Ensures and maintains accurate, up-to-date records (including rent rolls, delinquency reports, rental status, move in & move out schedule, etc.), entering data into Yardi system, and submitting reports on timely basis
2. Oversees day-to-day operations at the community
3. Maintains day-to-day communications with Supervisor
4. Reviews move-in, move out, and renewal documents and files for accuracy and compliance with company and government policies and ensures it is entered timely into Yardi
5. Ensures residents files are properly maintained
6. Ensures accuracy of all reports and ledgers in Yardi
7. Completes various daily and month-end reports including collection of rent, administration of late fees, and delinquency
8. Maintains minimal delinquency rate at community through timely collection of rent and fees
9. Ensures outstanding resident balances are monitored and collected and that new cases are sent to collections agency in a timely fashion
10. Ensures timely submission of resident notices (3-day, legal, delinquency, small balance, etc.)
11. Ensures rent increases are being administered accurately and timely per property budgets
12. Oversees timely enforcement of evictions
13. Assists with monitoring resident satisfaction through follow-up calls, emails, or meetings to ensure a positive living experience
14. Processes receivables in Yardi and with bank in timely fashion while verifying accuracy of all deposits
15. Exercises sound judgment regarding community expenditures while maintaining knowledge of the best supplier partner for cost, quality and service
16. Helps to ensure the physical well-being and curb appeal of the apartment community.
17. Establishes and maintains the best possible occupancy of the apartment community and lease apartments as needed
18. Shows and demonstrates available apartments, including Open Houses, during business hours and weekends as needed
19. Assists in eliminating lost revenues due to vacancies by executing timely turnover and adhering to traditional and creative marketing protocols to lease apartments
20. Maintains annual fair housing certification (via Gracehill)
21. Maintains regular and consistent attendance according to required work schedule decided by the Company
22. Provides exemplary customer service to residents, prospects, and guests and represents the Company in a professional manner at all times
23. Trains the Assistant Community Manager to assume all managerial duties in the event of the community manager’s absence

Community Manager - REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills. (English)
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Team player with excellent leadership skills
• Ability to work independently, prioritize duties, manage time efficiently, and multi-task.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software
• Proficient with Yardi or similar property management software

Community Manager - EDUCATION & EXPERIENCE:

• High School Diploma or equivalent
• 3 years multifamily property management experience
• 1 years prior experience in Community Manager role
• Must have valid driver’s license

*Posted pay range is negotiable.

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