Community Manager - Pereira O'Dell

Pereira O’Dell is an independent creative agency that lives for the big swings. We believe that it’s in that pursuit of finding something bigger - something better than what exists - where we discover what really matters to people and brands. At Pereira O'Dell, we bring big ambitions to life. For the past 15 years, we’ve been pioneers at the intersection of technology, advertising and entertainment – and when these cultures collide, incredible things happen.

Founded in 2008 by Andrew O’Dell and PJ Pereira, Pereira O'Dell is a full-service creative agency with offices in San Francisco and New York. Clients include IHOP, Midea, Zelle, Adobe, Empower, Fifth Third Bank, General Mills, ABInBev, and The Nature Conservancy. Pereira O'Dell has amassed over 100 respected Advertising and entertainment awards including Cannes Lions, Clios, D&AD, One Show, ANDY, Effie, and an Emmy Award.

Position Summary

The Community Manager is responsible for monitoring and engaging with the brand’s social community as well as serving as the day-to-day expert in managing the social publishing and monitoring platform. They also collaborate with the Strategy team by providing key community insights that inform the brand’s evolving social and content strategy, developing dashboards to track and monitor against specific social needs, and trend-watching both within and outside of our social community.

Duties & Responsibilities

• Respond and engage consumers on social platforms with adherence to brand voice, content guiding principles and legal guidelines

• Manage communications for the brand across multiple social platforms, escalating conversations as needed to internal and client side teams

• Work directly with supervising Community Managers and Social Strategists, providing updates on all community management-related initiatives. Escalate potential issues to managers and advise on optimal solutions

• Collaborate with social strategists and other key team members to develop listening, response and engagement strategies and tactics that align with marketing efforts

• Monitor brand mentions within the community to provide contextual information around trends, themes and sentiment

• Contribute community management-related findings to monthly social “always-on” reports, helping to identify and explain performance/sentiment trends

• Contribute to social content development and evolution by using community-founded insights to help brainstorm new ideas and researching timely and/or relevant topics in client-related industries

• Develop and maintain dashboards for community management results and for monitoring against specific keywords and trends

• Platform Management- upload, manage and organize assets within platform

• Work with social strategists and creative on owned social platform housekeeping and maintenance

• Work with Data Strategist to perform ongoing social listening for macro/micro trends as well as insights that can be translated into content or larger strategies and overall social sentiment

Required Knowledge, Skills, and Abilities

• Ideally, 1 year of experience as a Community Manager at an Advertising or Creative Agency

• Bachelor’s Degree in Advertising, Marketing, Communications or similar field

• Previous experience in community management preferred

• Understanding of all major social platforms with experience scheduling, posting, responding, and monitoring (especially using Brandwatch)

• Flawless spelling, grammar, and attention to detail

• Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines

• A good sense of judgment in communications and ability to understand and speak in a brand’s tone and voice 

• A fast yet thoughtful work ethic 

• A creative thinker who loves to brainstorm + collaborate

• A team player who can also work independently 

• Occasional availability during off hours (nights and weekends) to perform Community Management may be needed

Physical Demands

• n/a

The annual salary range for this position is $50,000 - $60,000. The salary an employee or prospective employee is paid within this range will depend on factors such as but not limited to: internal compensation of current employees in similar roles, market considerations, budgetary considerations, level of responsibility, background, experience, and qualifications. In addition to base salary, this position is eligible for an incentive bonus structure. 

Full-time employees enjoy a competitive benefits package for you and your dependents to ensure a healthy lifestyle. Our benefit offering includes: medical, dental, vision, basic and supplemental life & AD&D, 401(k) with company match, short-term and long-term disability, HSA, FSA, and maternity/parental leave.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pereira O'Dell is an Equal Opportunity Employer and participant in the US Federal E-Verify program. At this time, we are not accepting resumes or candidates from third-party vendors.