Community Manager Urgent Response Team - The Michaels Organization

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Community Manager - Urgent Response Team (CMURT), directed by the Senior or Regional Vice President, travels to assigned multifamily communities and remains onsite until such time as permanent management is restored. They oversee daily operations to ensure properties are well-maintained and financially responsible, according to Michaels standards.

Upon assignment, the CMURT manages all aspects of property operations, including leadership and direction of staff, budgetary control, general administration, property maintenance, unit leasing and collections, financial and administrative reporting, resident relations, and control of financial resources and assets.

While assigned to a particular property(ies), the CMURT is granted full authority to act as though she/he is the permanent community manager and attends to the following duties:

1. Oversee the management, direction, training and safety of all employees assigned to the property or properties under his/her control. Assess critical or emergency situations, make calm and sound business judgments, and respond to situations when management support is not immediately available.

2. As directed by the RPM/RVP/SVP, coordinate and oversee hiring (for open positions approved by the Regional Property Manager), training, completing and conducting performance evaluations for all staff at the property, recommending salary increases and counseling, disciplining and terminating employees under his/her direct control in accordance with company policy. UKG access shall be granted as directed by Regional Leadership.

3. Establish schedules and assign staff for office work as well as routine and emergency work. Approve and schedule paid and unpaid time off requests from staff.
4. Train staff in safe operating procedures, and accurately report all accidents and emergency situations to appropriate personnel.

5. In consultation with the Leasing & Marketing Department, create, design and execute marketing campaigns for leasing of rental units, including promotions, tours of property and rental units. Prepare, process, modify and sign lease agreements and related forms. Maintain knowledge of competition and market conditions affecting leasing and operations, and make adjustments to the business and marketing models to ensure the Company remains competitive and in compliance with applicable federal and state laws.

6. Ensure that all residents living in the community(ies) meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies. Address any non-compliant issues swiftly and appropriately.

7. To the extent directed by the RPM/RVP/SVP, assist in preparation and implementation of the annual budget and maintain accurate financial records for the property, including daily bank deposits and control of the cash accounts at the property. Maintain vacancy information reports as required by corporate, investors and monitoring agencies.

8. Supervise any outside contractors working on the property. Perform physical needs assessment, negotiate contracts with vendors, and ensure work is completed by the agreed upon deadline.

9. Participate in and direct office and maintenance staff regarding all move in/out and agency inspections and inspection processes.

10. Meet and work with residents, resident organizations and resident services providers to address issues, make improvements, and maintain positive relations.

11. Adhere to all Michaels Accounting and Operations directives, policies and procedures.

12. Continually inspect property recording deficiencies, making improvements and taking any required actions according to Company guidelines.

13. At the determination of the RPM/RVP/SVP, obtain all certifications or licenses that are required by the company, state or agencies within the first year of employment. Remain current on and compliant with all laws and policies affecting the leasing of the property and all required certifications.

14. Initiate, follow-through with and process for approval/execution of service, maintenance and capital needs contracts.

15. Initiate purchase orders, as needed, for goods, supplies, services and vendors/contractors. Receive, review and process site invoices for payment.16. All other duties as may be assigned.

Required Experience: 
- Two or more years’ experience with multifamily housing management, preferably with experience of direct supervision of other employees.
- Multi-family residential leasing experience required.
- Accredited Resident Manager or similar designation preferred.
- Accounting/Financial and Administrative background preferred.
- Tax Credit, Section 8 and/or Public housing experience preferred.

Required Education/Training:

- High School Diploma or equivalent required.
- Two or more years of college preferred.
- After hiring, will be required to complete any additional program training/testing as mandated.

Required Skills and Abilities:

- Professional appearance and ability to resolve conflicts professionally.
- Must be able to travel regularly. Remote assignments and related travel will constitute nearly 100% of the working hours for this position.
- Excellent organizational skills and attention to detail and the ability to keep accurate, timely, and legible financial records.
- Must possess valid driver’s license, an acceptable driving record and (in most cases; exceptions may apply), an operable vehicle.

Working Conditions:

- Primarily an office environment, but will need the ability to meet residents in their units, show units to potential residents, walk around to inspect the property, often in a multi-storey facility (includes climbing stairs).
- May work around, though not directly with, cleaning solvents, paint fumes and landscaping chemicals.
- Evening and weekend work; travel for extended periods of time is required and expected.

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more:

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.

Come join our team. You’re going to love it here!