Community Operations Specialist - Augsburg University

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community.  In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply. 

Summary of Position 

Leads planning, coordination, and facilitation of contracting and marketing practices within the Residence Life department to increase occupancy and fiscal sustainability of the program. Provides student leadership, development, and systems navigation; as well as essential leadership in student/customer concerns and administrative responsibilities relative to the operation of a comprehensive Residence Life and Housing program.

Primary Responsibilities

• Support the academic mission of the University within the residence halls through leading efforts around student learning/development, community development, and civic engagement programming.

• Provide leadership of assigned communities, including supervision and evaluation of Residence Life student staff, including Community Advisors and a Community Development Assistant. 

• Coordinate the community development opportunities in assigned communities; advise Community Advisors and Community Development Assistants in creating and developing community events, monitor and manage community development budget, collect and assess student-reported data about community development opportunities. 

• Partner with Living Learning Community staff/faculty champions to provide ongoing support and engagement for community members in the Creative Arts, Global Living, and L3 (Live, Learn, Lead) communities.

• Assist with Residence Life operations, including but not limited to housing contracting, housing selection, billing, coordination of housing facilities, marketing,  and serving as the primary contact for students and families regarding housing-related concerns.

• Collaborate with campus partners related to housing contracting processes (e.g., Athletics, Admissions, International Student and Scholar Services, Multicultural Life, StepUp, Student Financial Services, Academic Advising, Registrar, Study Abroad, etc.).

• Collaborate with the CLASS Office for all student housing accommodation needs.

• Oversee the Residence Life Office, including coordinating customer service response and resolution, student staff scheduling, and administrative tasks and processes. 

• Supervise Operations Assistants (Residence Life student staff).

• Supervise Front Desk Assistants (work-study students).

• Provide capacity as initial contact for prospective or continuing students and families regarding on-campus living and the Residence Life/University experience.

• Support efforts, in coordination with the Director and Assistant Director of Residence Life, to perform or to ensure student welfare checks in conjunction with the university’s student alert process and student care team.

• Participate as part of the on-call duty rotation, including weekends and holidays, and respond to crises and emergencies when the college is closed.

• All other duties as apparent or assigned by the supervisor(s).

Additional Responsibilities

• Assist with the recruitment, selection, training, supervision, and evaluation of student leaders.

• Participate in short- and long-range planning for the department.

• Serve on University committees and work groups.

• Familiarity with university and community resources for referral and outreach opportunities.

Minimum Qualifications

• BA/BS or equivalent

• Related undergraduate, graduate, or professional experience in Residence Life, student development, or higher education. 

• Minimum of two (2) years of experience in customer service or administrative support with a demonstration of progressive scope of responsibility.

Preferred Qualifications

• Master’s degree in student affairs administration or leadership, higher education administration or leadership, college counseling, social work, or related field. 

Knowledge, Skills, Abilities

• Previous supervisory experience and leadership skills.

• Knowledge of Family and Education Rights to Privacy Act (FERPA).

• Knowledge of reporting requirements for Clery Act.

• Knowledge of minimum procedural due process requirements for campus discipline.

• Knowledge of Campus SaVE Act.

• Knowledge of ADA requirements for educational accommodation.

• Ability to work effectively and collaboratively in a diverse work environment.

• Ability to be attentive to details and value work that is precise. 

• Ability to lead/teach and mentor others.

• Ability to work effectively in a team environment; and work independently with little supervision.

• Ability to reason/analyze; maintain confidentiality; and demonstrate patience and understanding.

• Ability to show initiative; organize workflow; manage one or more projects; and handle frequent interruptions.

Work Environment and Physical Demands

• This position requires the incumbent to live on campus in University provided housing.

• A typical work environment is an office, with sedentary work for long periods of time.

• Regular phone and computer use.

Benefits at Augsburg

Augsburg University offers a competitive and comprehensive total rewards program including: 

• Medical, dental and vision coverage

• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility

• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US

• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire

• Employer-paid STD, LTD and life insurance

• Employee Assistance Program (EAP) for all employees

Equal Opportunity and Affirmative Action Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.  

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law. 

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: hr@augsburg.edu.