Community or Grove Supervisor - Orchard at Brookhaven

POSITION: Community or Grove Supervisor

TITLE OF IMMEDIATE SUPERVISOR: Health and Wellbeing Director

DEPARTMENT: Resident Care

STATUS: NON-EXEMPT

SUMMARY

Community or Grove Supervisor is responsible for the day to day operations and the provision of quality care to residents of their assigned Community or Grove. Supervisors will participate in hiring, overseeing, and mentoring Resident Care staff. General responsibilities include: scheduling staff for the Grove(s) the supervisor is responsible, coordinating services for resident care, coordinating with various department heads from dining, maintenance, engagement and housekeeping; maintaining a clean, attractive secure and safe environment; ensuring state and federal staff levels and regulations are maintained; communicate with family members and ensure resident care and daily activities are structured and well organized.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or GED
• Must be 21 years of age or older
• Successful completion of a state approved nursing assistant training program and a state approved trained medication assistant program
• Current and active certification on the Georgia Nursing Assistant Registry and current certification in medication administration
• Must successfully clear a background check, TB skin test or x-ray, and health screening
• Current CPR certification
• Must have a valid driver's license
• Current certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Rules and Regulations of the Georgia Safety Fire Commissioner

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Ensures the implementation and consistency of resident care services and engagement
• Ensures proper follow through and documentation for residents with a change in care needs
• Creates staff schedule for CMAs and Resident Assistants for responsible Grove
• Facilitates, assists or leads small groups or engaging in one on one experiences with residents- Activities include socialization, personal growth, exercise, music, community integration, spiritual development, recreation and performance improvement under the direction of the Engagement Director
• Supports in reviewing wellness files according to Orchard policy, federal and state guidelines
• Reports to Health and Wellbeing Director to identify, review, discuss potential changes in service / medication levels
• Supports Clinical Coordinator with managing and coordinating resident care appointments
• Informs the Health and Wellbeing Director of any changes in medication or service level that may result in a higher tier level or potential move-out
• Completes weights and vital signs monthly for each resident prior to completion of monthly wellness visit
• Supports in the maintenance of wellness supplies for the community daily needs and emergency kits
• Supports the monitoring of each resident's medication and treatment profile to ensure each medication and treatment is administered as ordered and documented accurately
• Supports in the monitoring of the Medication Room, med charts, treatment carts for neatness, cleanliness, availability of medications and expired medications
• Completes certificated medication assistants and care staffing and scheduling according to the operational and budgetary guidelines
• Supports the Health and Wellbeing Director with interviewing and onboarding new nurses, community supervisors, Certified Medication Assistants and Resident Assistants
• Supports in the facilitation of ongoing trainings and skills competencies of resident care staff
• Actively participates in risk management programs
• Balances team and individual responsibilities, exhibiting objectivity and openness to others' views
• Contributes to building a positive team spirit
• Identifies and resolves problems in a timely manner, gathering and analyzing information to develop alternative solutions both independently and with groups
• Manages challenging or emotional resident, family member, and employee situations, responding promptly to their request for service and assistance, while soliciting feedback to improve service insuring that commitments are met
• Focuses on solving conflict and not blaming
• Listens to others without interrupting and keeps emotions under control- Remains open to others' ideas and tries new things
• Provides assistance with assigned personal care tasks that meet resident physical and emotional personal needs consistent with the Orchard philosophy
• Administers prescribed medication as ordered by a physician to residents and maintains related medical records under the supervision of the RN

COMPETENCIES

• Works with integrity; upholds organizational values
• Must be able to work independently and have strong written and verbal communication skills
• Ability to read and interpret documents such as safety rules, operating procedures, policies and employee manuals
• Ability to write reports and correspondence
• Ability to speak effectively in front of others
• Ability to solve practical problems and deal with a variety of variables in situations
• High level of interpersonal skills to handle sensitive and confidential situations and documentation, and interaction with residents' families and families experiencing loss
• Attention to detail to ensure accuracy
• Demonstrates and knowledgeable of the Six (6) Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse)

ORCHARD EXPECTATIONS:

• Adheres to all Orchard policies and procedures
• Maintains absolute confidentiality of all information pertaining to residents, families, and staff and adhere to all HIPAA rules
• Displays a positive and professional image and attitude in all relationships with residents, families, peers and in the community- Outlined in detail in the employee handbook
• Maintains positive communication and team collaboration
• Serves as an ambassador for Orchard at all times
• Demonstrates ongoing responsibility for self-education
• Maintains resident and personal safety regarding occupational health and safety
• Attends regularly scheduled department meetings
• Responsible for maintaining all continuing education and training requirements for position
• Attends and participates in onsite training and continuing education as required
• Participates in safety program, as requested
• Cooperates to investigate employee injuries
• Promotes and support safety awareness and implement safety operations
• Encourages staff to make suggestions on safety practices
• Participates in regularly scheduled meetings with department director and associates
• Participates in orientation of new employees
• Participates in volunteer orientations, training and education as requested
• Remains updated and communicates state regulation changes to all associates
• Ensures compliance with all state and federal regulations (i.e. OSHA)
• Participates in the risk management programs
• Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving
• Assists as requested by the Executive Director or supervisor in a dining room during resident meal times to ensure residents have a positive experience
• Must always be accessible either by phone or email. Voice messages and emails are responded to within 24 hours
• Participates in the Manager on Duty (MOD) call rotation as requested
• Ability to work evenings, weekends and flexible hours when necessary to meet the needs of our residents
• Follows Professional Dress Code policies as outlined in the employee handbook for community and department specific standards
• Adheres to Orchard's No Cell Phone policy as outlined in the employee handbook at all times
• Perform other related duties as assigned

ORCHARD STANDARDS

All employees are expected to uphold the Orchard F-A-M-I-L-Y mission and vision.

Love, Joy, Peace, Patience, Kindness, Gentleness, and Self-Control

These are the fruits of the spirit you can expect from the Orchard F-A-M-I-L-Y values and best practices.

F-A-M-I-L-Y

First Impressions

All are welcomed with an authentic and inviting experience into the beautiful, well organized, and relaxing home we share.

Accountability and Integrity

We value the ability of our team to be reliable, personally responsible, and to honor their commitment to residents, families, leadership and one another. Accountability involves a process of seeing the need, owning the next step, and staying solution focused.

Meaningful Moments

When it comes to creating a life worth living, each person has unique and individual needs. We are dedicated to creating purpose and wellbeing through connection with our team, local affiliates and organizations, and previous community relationships whenever possible.

Information and Communication

We believe knowledge is power and communication is the lifeline to effective collaboration.

Learning and Leading

Curiosity, willingness, and personal action create the professional path to achieving the orchard FAMILY of excellence.

Yes "we can" Attitude

With a can-do character we are committed to creative solution focused problem solving.