Community Outreach Manager - Cot Solutions Inc

Our associates make our team special. We recruit the sharpest minds. These individuals have a talent for understanding the complexities of today's’ technologies. Their ability to see around corners gives us a competitive edge. There’s no such thing as the status quo at our company. We continually encourage one another to raise the bar. Our culture supports originality and diversity. We embrace and inspire new ideas. Our executives understand how to connect with consumers and drive brand interest. We supply the energy that forms the foundation for building a sustainable customer base.

Our success is a product of our company's people. We continually inspire and empower them to put forth amazing efforts to help brands realize their customer acquisition goals.

We promote a government-funded program dedicated to helping select markets meet their telecommunications needs. Our mission is to pinpoint communities and people who have been underserved in our increasingly wireless world.

The federally funded program is backed by a Fortune 500 telecommunications brand and provides free cell phones and minutes to those who qualify. We ensure that these vital, life-supporting tools are available to underserved individuals. Together we help families and communities thrive.

Responsibilities: 

• Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
• Maintain high-levels of confidentiality with sensitive client information 
• Act as the primary point of contact responsible for handling all enrollment appointments
• Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve 
• Empathize and deescalate consumer concerns with sincerity, understanding, and care
• Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program

Qualifications: 

• 1-2 years of experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred
• Degree in Communications, Psychology, Marketing, Business Management or related fields 
• Ability to maintain a positive attitude, even in times of stress
• Agile thinker and decision-maker
• Impeccable professionalism and communication with clients, management, and fellow staff 
• Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors

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