Community Outreach Specialist (South Metro) - Tommy Nobis Center

Position Summary:

The Community Outreach Specialist will be an integral member of the Programs Team at Tommy Nobis Center to drive in referrals for services through community-based outreach. The Community Outreach Specialist is responsible for the planning, marketing, and delivery of program-based activities and events to meet the needs of persons with disabilities and their families.

Through outreach activities the Community Outreach Specialist will identify new partnership opportunities, build relationships with community partners and employers, and identify referrals of those who would benefit from educational, training, and employment services offered through Tommy Nobis Center. The position will also be responsible for the delivery of the EYES ConNect Services and EYES School-Break and Summer program. This position requires evening and weekend work as frequent as 2-3 times a week.

Essential Duties and Responsibilities:

Essential Duties and Responsibilities:

1. Responsible for all aspects of monthly and quarterly events from inception to culmination included but not limited to timeline, theme identification, purchase orders, marketing, coordination of staff and volunteers to aid with event set up and wrap up, and data tracking specific to successful execution of the event.
2. Responsible for the coordination and delivery of Tommy Nobis Center ConNect Events, serving students and families through fun, social, and educational activities.
3. Coordinate larger quarterly community events serving persons with disabilities and their families to provide education, resource connection, and opportunities to serve. This includes scheduling guest speakers/presenters/vendors, securing event location and targeted marketing of the event to those it would benefit.
4. Responsible for the delivery of Early Youth Employment Services School-Break and Summer Programming. Work in coordination with the Manager of Educational Services and Program Coordinator to effectively distribute information within the community marketing the programs for pre-registration, schedule and deliver orientations, finalizing program schedule and participants, ensure staff are scheduled, manage intake paperwork, coordinate community outing site visits, prepare materials in advance of services, and serve as program point person during the delivery of services, etc.
5. Extensive understanding and awareness of program and service offerings of Tommy Nobis Center to best educate the community, partners, potential internship and employment sites, and drive persons needing services directly to Tommy Nobis Center to meet their education, training, and employment needs.
6. Volunteer management for events and activities withing the Programs Department.
7. Excellent presentation skills assisting and/or leading participant orientations, site tours, town hall events, and promoting program information to community organizations and events.
8. Stewards’ excellent customer service and positive, productive relationships with community partners, i.e., GVRA, DBHDD, educational partners
9. Identifies and prospects for community businesses which have potential in developing a business partnership arrangement for client training & placement services.
10. Ensure proper and timely documentation of data and metrics related to engagements, attendance, and direct referrals of individuals requesting services.
11. Is a cultural ambassador for the organization fostering an environment of trust, alignment, transparency, and accountability. Provides informational tours and responds timely to public inquiries and provides customer service assistance.
12. Communicates and interacts effectively and professionally with co-workers, management, customers, etc.
13. Provides assistance to all TNC program, development, or other department staff as needed.
14. Protects confidential client organizational information.

Keyword: Community Outreach Specialist (South Metro)
Required Experience:

Qualifications:

• Mission driven, guided by core values and a pleasure to work with.
• Flexible schedule to work evenings and weekends.
• Ability to manage multiple projects or priorities.
• Understands business analytics and metrics for goal attainment.
• Ability to support individuals with disabilities or other barriers to employment in a work environment.
• Proficiency with other Microsoft Office software including Word, Excel, PowerPoint and Outlook.
• Strong Customer Skills.
• A Georgia driver’s license required with clean driving record (MVR).
• Must pass drug screen and background check.
• Eligibility to work in the United States.

Education:

• Bachelor’s degree required in social services, communications, business administration, or other closely related field as appropriate.
• 2-3 Years of experience in marketing, sales, event planning, and/or other closely related transferrable skills and experience.

Experience:

• Six (6) months of experience providing behavioral health related services to individuals with Intellectual and Developmental Disabilities.
• Experience in business management, event planning, marketing or sales desired
• Experience building and maintaining relationships.
• Experience driving organizational performance and goal achievement.
• Have the experience, training, education, or skills necessary to meet the individual’s needs

Core Competencies:

Safety Focus	Adheres to all workplace and trade safety laws, regulations, standards, and practices.
Ethics & Integrity	Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
Results Focus & Initiative	Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
Decision Making & Judgment	Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
Leadership	Promotes organizational mission and goals and shows the way to achieve them.
Fiscal Accountability	Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions.
Adaptability & Flexibility	Adapts to changing business needs, conditions, and work responsibilities.

Special Skills/Abilities:

Interpersonal:	Ability to work well with persons with disabilities.
Written Communications:	Strong written communication skills required to maintain quality documentation and effectively communicate with a broad range of individuals.
Analytical:	Ability to use spreadsheets to maintain material records and accurately report employee time on job. Requires the use of management information system associated with a manufacturing operation.
Oral Communications:	Ability to communicate with persons with disabilities, including individuals who are unable to understand written communication. Ability to conduct tours, greet visitors, potential customers, etc.
Leadership:	Should be able to motivate employees , promote productivity, ensure safety, and provide good example of work habits
Organizational:	Ability to stay focused, prioritize work and complete job requirements in a timely manner
Problem-Solving	Strong problem-solving skills required to develop strategies to overcome obstacles and problems. A commonsense attitude in making decisions.
Mental Effort:	Ability to do detail work with basic math functions and writing skills to complete reports and other documentations. Frequent interruptions and multiple distractions. Ability to multi-task and make quick decisions

Declaration:

This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change at any time.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

From: Tommy Nobis Center