Community Relation Liaison
Campbell, CA
About Us
Two passionate visionaries embarked on a transformative journey when Dee and Vanessa founded Care Indeed in the heart of the San Francisco Bay Area. Their mission was clear: to revolutionize the way care was delivered to seniors and individuals in need. Beyond home care services, they expanded their reach into medical staffing, bridging the gap between healthcare facilities and skilled professionals. These founders actively listened to pain points, strategically recruited committed candidates, and ensured that compassion remained at the core of their legacy. From pandemic adaptations to virtual reality training, their impact continues shaping the healthcare landscape, creating a better world for elders, families, and caregivers.
About Care Indeed and Core Values
We seek a passionate Community Relation Liaison to join our mission-driven team. The Community Relation Liaison (CRL) plays a crucial role in supporting the Business Relationship Manager (BRM) by collaborating closely to expand new territories and establish new partnerships.
- The CRL is responsible for initiating and executing marketing plans, coordinating product knowledge training sessions, hosting events, and engaging in relationship and network-building activities.
- Additionally, the CRL maintains the Customer Relationship Management (CRM) system by collecting and organizing contact information from potential leads and performing follow-up activities to enhance partnership opportunities.
Guiding Our Journey
Our core values serve as the compass that directs our path. Every interaction matters whether it's with a client, an employee, or a business partner. We believe that compassionate, ethical, and responsible care is not just a service—it's a lifeline for those we serve.
Our CRL must embody and promote our core values in all interactions with clients, employees, vendors, and other business partners. These values guide our decision-making process at Care Indeed, shaping the compassionate, ethical, and responsible care we provide. - Honesty, Integrity, Kindness, Empathy
- Serve with Passion: Prioritizing Help, Confidence, Humility, Striving for Greater Good, Making a Real Difference
- Make it Great: Continuous Improvement, Exceed Expectations, Nurturing Excellence in Others.
Duties and Responsibilities - Plan, coordinate, and schedule outreach events under the direction of the B2B Outreach Lead
- Attend networking events with the goal of building relationships and promoting Care Indeed
- Identify and pursue new potential B2B business partners.
- Build and nurture relationships with existing and potential B2B referring partners to drive referrals.
- Conduct quality assurance visits to ensure service standards are met.
- Establish a feedback loop to regularly assess and enhance service quality.
Education and Experience - Bachelor's degree in Business Administration, Marketing, or a related field.
- 3 years in client relations and/or sales, preferably in a health care setting
- Knowledge of Home Care Organization Standards and Procedures
- Experience in sales and/or marketing
- Comfort in Clear Care, Salesforce, ADP
- Fluency in languages other than English
Additional Requirements: - Availability during and after normal hours of operation for scheduled events
- Valid driver's license and access to an insured vehicle
- Excellent communication skills, both verbal and in writing
- Strong team player
- Experience in common word processing and data management software
- Ability to pass a drug screen and background check
Work Hours & Benefits - Monday to Friday, 9:00 AM to 5:30 PM; days may be flexible based on the need.
- Medical, Dental, Vision insurance (waiting period is 60 days from hire date)
- Life and Accidental Death and Dismemberment Insurance
- 401k with matching (After completing 200 hours and six months of employment)
- You will be reimbursed for mileage and out-of-pocket expenses for any company-related initiatives if you use your own transportation.
- You are entitled to accrue 24 sick hours of paid sick leave, which you can use after your 90 days, to be allocated for illness or personal business each calendar year in accordance with our sick leave policy.
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